After years of experience in ServiceNow implementations and thousands of hours of consulting and development, we are proud to announce that, as of May 2024, DSS has officially joined the ServiceNow Consulting & Implementation and Build Partner Programs. This partnership will allow DSS to leverage its industry expertise and extensive implementation knowledge to assist enterprises in accelerating their digital transformation using the Now Platform®.
The revamped ServiceNow Partner Program recognises and rewards partners for their varied expertise and experience in driving opportunities, reaching new markets and helping joint customers in their digital transformation efforts. DSS has become a 'Registered Partner' in the Consulting & Implementation and Build Program Modules.
Benefits
Joining the ServiceNow Consulting and Implementation Partner Program offers numerous advantages, including access to the latest ServiceNow technologies, extensive training resources, and a supportive community for collaboration. Partners benefit from enhanced visibility through the ServiceNow ecosystem, which can lead to increased business opportunities and credibility. Additionally, the program provides comprehensive support for delivering high-quality implementation services, ensuring customer satisfaction and driving business growth. Partners also benefit from regular Partner Success Reviews, which offer insights into best practices, performance evaluations, and strategic guidance.
On the other hand, the ServiceNow Build Module Partner Program is designed for those who aim to develop and distribute applications on the ServiceNow Store. Participants receive several key benefits, such as access to the ServiceNow Partner Portal, vendor instances, and the Store Publisher Portal. They are also eligible for application certification and monetisation opportunities, which can significantly enhance their market reach and revenue potential. Furthermore, the program offers the chance to participate in the Built On ServiceNow initiative, providing co-investment and go-to-market opportunities, thus fostering innovation and business expansion. Partners can leverage ServiceNow's vast customer base and marketing channels to promote their solutions, significantly boosting their visibility and sales potential.
Advancement
To advance to the next level of partnership with ServiceNow, whether in the Consulting and Implementation Partner Program or the Build Module Partner Program, partners must meet specific criteria in three main areas: competency, capabilities, and customer success (also known as the 3Cs partner requirements)
Competency
- Certified Resources: Increase the number of accredited professionals. For Consulting and Implementation, the Elite level requires 50 core platform resources, 24 resources with pre-sales accreditations, and 25 resources with CIS-X certifications across two product lines or CIS in one product line with delivery accreditations. For the Build Module, the Advanced Platform level requires at least two resources to complete relevant certifications like Certified Application Developer (CAD).
Capabilities
- Deployment and Development Targets: Meet specific deployment and deal registration requirements. Consulting and Implementation Elite partners need deployments in four or more product lines and ten approved deal registrations. Build Module Advanced Platform partners must publish applications or integrations on the ServiceNow Store, achieve six approved deal registrations, and generate sourced Store NNACV over $200K.
- Training and Certifications: Ensure team members complete necessary training and certifications to enhance their expertise and service delivery capabilities.
Customer Success
- Customer Satisfaction: Achieve and maintain high customer satisfaction scores. Elite Consulting and Implementation partners must maintain an average CSAT of 4.2 or higher.
- Success Stories and Reviews: Collect and submit customer success stories and reviews. Consulting and Implementation Elite partners need five approved customer success stories. Build Module Advanced Platform partners require ten customer installs and five customer success stories.
Additional Requirements
- Active Membership: Maintain active membership status with ServiceNow.
- Compliance: Adhere to all compliance policies and guidelines set by ServiceNow.
Fulfilling these combined criteria for competency, capabilities, and customer success allows partners to advance to higher levels of partnership and gain access to enhanced resources, support, and business opportunities within the ServiceNow ecosystem.
What is ServiceNow®?
ServiceNow is a cloud-based platform designed to help businesses automate their workflows, enhance operational efficiency, and streamline IT operations. It can improve service delivery, boost employee productivity, and provide visibility into IT operations. With ServiceNow, organisations can make data-driven decisions to optimise their operations and achieve better business outcomes. However, understanding current objectives and business challenges and translating business goals into technical requirements is complex. It requires expertise to implement ServiceNow with existing systems and ensure it becomes the central hub for all business processes. This is where an experienced provider of ServiceNow consulting services is invaluable.
ServiceNow Consulting at DSS
DSS (Digital and Software Solutions) is a leading ServiceNow consultancy with a proven track record of helping businesses such as oil and gas giants, telecoms, financial institutions, etc., design their processes and workflows. Our team of ServiceNow experts assists in implementing all the base ITSM processes, such as Incident, Problem, and Change, as well as more complex processes, including DevOps, SecOps, ITBM, ITOM, and PPM. Our expertise covers building and automating workflows, Customer Service Management, Employee Service Management, Governance, Risk and Compliance, IT Operations Management, IT Service Management, SecOps, Strategic Portfolio Management, Vulnerability Response, and CMDB.
Our approach involves a comprehensive process:
- Analysis of Technical Requirements and Business Challenges: Understanding your business's unique needs and challenges.
- Design of a Comprehensive Software Architecture: Creating a tailored solution architecture that aligns with your business objectives.
- Implementation of Features and ServiceNow Modules: Deploying the necessary features and modules to enhance your operations.
- Utilising ServiceNow Automated Test Framework and Manual Testing: Ensuring the reliability and performance of the implementation through rigorous testing.
- Maintaining Your Services with Zero Disruption: Providing continuous support and maintenance to ensure optimal platform functionality.
By partnering with DSS, you benefit from a team of certified experts with proven experience implementing ServiceNow. We customise ServiceNow solutions to meet specific business needs, offering a complete service from initial planning and design to configuration, integration, and ongoing support. Our solutions enable seamless integration with various enterprise systems, creating a unified ecosystem that enhances data sharing, streamlines operations and boosts collaboration. Our ongoing support and maintenance ensure that your ServiceNow platform functions optimally. By leveraging our expertise, you can improve your operational efficiency by up to 50%. For more information about our ServiceNow consulting services and our team of experts, don't hesitate to contact us through our website.
