ServiceNow is a powerful platform. It's used by businesses worldwide to streamline their IT service management.But to truly harness its capabilities, hands-on experience is crucial. This is where a ServiceNow developer instance comes in.A&nbsp;<a href="https://dss.bg/services/servicenow-consulting">ServiceNow developer</a> instance is a personal, free-to-use environment. It's designed for developers to explore, learn, and experiment with ServiceNow's features.Whether you're a seasoned ServiceNow developer or a beginner, a developer instance is a valuable tool. It allows you to practice coding, test new features, and prepare for ServiceNow certifications.In this guide, we'll delve into what a ServiceNow developer instance is and how to get one. We'll also share tips on maximizing its potential and navigating the ServiceNow developer community.Join us as we explore the world of&nbsp;<a href="https://dss.bg/services/servicenow-consulting">ServiceNow development</a>. Let's start your journey towards becoming a proficient ServiceNow developer.<h2>Understanding ServiceNow Developer Instances</h2>ServiceNow developer instances are virtual playgrounds for developers. They offer an isolated environment to try new features without risk.These instances mirror the capabilities of ServiceNow’s production environments. However, they are free and tailored for individual use.A developer instance is crucial for anyone looking to improve their&nbsp;<a href="https://dss.bg/news?categories=servicenow">ServiceNow skills</a>. It provides a controlled setting for experimentation.Key features include pre-built applications, sample data, and developer tools. These make the environment versatile and easy to use.<ul><li>Isolated Environment: Safe space for testing and coding.</li><li>Free Access: No cost involved for personal learning.</li><li>Feature-Rich: Includes tools like the ServiceNow JavaScript API.</li><li>Educational Resources: Access to DSS and online courses.</li><li>Testing Ground: Ideal for trying new configurations and updates.</li></ul>A developer instance differs from a production environment. It allows for mistakes and innovation without real-world consequences.<a href="https://dss.bg/services/servicenow-consulting">ServiceNow developer</a> instances are particularly useful for prototyping new applications. This accelerates creativity and idea testing.For consultants, a developer instance is an indispensable asset. It allows exploration of new features and preparation for client engagements.Personal developer instances also support continuous learning. They help developers stay current with the latest ServiceNow updates.<h3>What is a ServiceNow Developer Instance?</h3>A ServiceNow developer instance is a dedicated,&nbsp;<a href="https://dss.bg/services/cloud-and-devops">cloud-hosted environment</a>. It's offered free to developers for educational and experimental purposes.This personal space imitates a full-fledged ServiceNow platform. It includes almost all the functionalities found in a typical setup.The environment is designed to be a sandbox. It allows developers to safely explore ServiceNow's vast array of features and tools.Unlike live production systems, there's no risk to actual business data. Developers are free to experiment and learn without impacting real operations.For developers, this instance provides an ideal setting to refine skills and understand new features at their own pace.<h3>The Importance of Personal Developer Instances</h3>Having a personal developer instance is crucial for hands-on training. It offers an unrestricted area for developers to experiment.It aids in honing coding skills, especially with ServiceNow&nbsp;<a href="https://dss.bg/services/software-engineering">scripting and customizations.</a> This is invaluable for practical learning.A developer instance serves as a rehearsal stage before moving changes to production. This minimizes the risk of unforeseen errors.It's also an excellent tool for trial and error. Developers can debug scripts, tweak configurations, and fine-tune custom applications.In essence, a personal developer instance is a learning hub. It prepares users for real-world challenges in the field of ServiceNow development.<figure class="image image_resized" style="width:75%;"><img src="https://cms.dss.bg/uploads/Service_Now_Developer_Instances2_dc6ae88015.png" alt="developer instance from snow" srcset="https://cms.dss.bg/uploads/thumbnail_Service_Now_Developer_Instances2_dc6ae88015.png 234w,https://cms.dss.bg/uploads/small_Service_Now_Developer_Instances2_dc6ae88015.png 500w,https://cms.dss.bg/uploads/medium_Service_Now_Developer_Instances2_dc6ae88015.png 750w,https://cms.dss.bg/uploads/large_Service_Now_Developer_Instances2_dc6ae88015.png 1000w," sizes="100vw"></figure><h2>How to Obtain a ServiceNow Developer Instance</h2><a href="https://developer.servicenow.com/dev.do#!/learn/learning-plans/washingtondc/new_to_servicenow/app_store_learnv2_buildmyfirstapp_washingtondc_personal_developer_instances" target="_blank" rel="noopener nofollow noreferrer">Acquiring a ServiceNow developer instance</a> is straightforward. It begins with joining the ServiceNow Developer Program. This program opens the door to immense learning resources and personal developer instances.To get started, visit the ServiceNow Developer site. A simple registration process is required, followed by choosing the type of instance.A service acknowledgment must be agreed to during this process. This is crucial for gaining access.The main criteria involve having a valid email address. This is necessary for receiving important updates.Additional approval is not typically needed. However, adhering to ServiceNow’s usage policies is essential for continued access.The convenience of obtaining an instance means quick setup. An instance is often set up within minutes, allowing instant exploration.Here’s a quick summary of the steps involved:<ul><li>Visit: Go to the ServiceNow Developer Program website.</li><li>Register: Sign up with your credentials.</li><li>Select: Choose your desired instance version.</li><li>Accept: Agree to the terms of service.</li><li>Use: Start using your instance immediately.</li></ul>Bear in mind, these instances are meant strictly for personal development. Using them for production-level tasks is discouraged.Using the developer instance properly ensures longevity of its use. Violations can lead to revocation of access.Once set up, the instance is under the user’s control. This provides endless opportunities for learning and development.The&nbsp;<a href="https://dss.bg/services/software-engineering">rapid deployment process</a> makes ServiceNow appealing for IT professionals. It encourages exploration and educational endeavors.<h3>Step-by-Step Registration Process</h3>Start by visiting the&nbsp;<a href="https://developer.servicenow.com" target="_blank" rel="noopener nofollow noreferrer">ServiceNow Developer Program website</a>. Click on the ‘Register’ option to begin.<ul><li>Fill in your personal details accurately. These details include name, email, and password.</li><li>Confirm your registration via an email link. This ensures that your email is active.</li><li>Once your email is verified, log in with your credentials. This takes you to the developer dashboard.</li><li>In the dashboard, locate the “Request Instance” button. Click it to choose your desired version.</li><li>Select the version you want from the available options. Keep in mind, different versions offer varied features.</li><li>Agree to the terms of service by checking the acknowledgment box. This is a crucial step.</li><li>Afterward, initiate the setup process. The system takes a few minutes to provision your instance.</li></ul>Once setup is done, you will receive an email confirmation. It contains the instance URL and login information.Now, you’re ready to start exploring your ServiceNow developer instance. Dive into learning and experiment with various functionalities.<h3>Requirements and Eligibility</h3>Before registering, ensure you have a valid email account. This is the primary requirement for registration.Being part of a company or educational institution is not necessary. Individuals can register independently.No specific technical background is strictly required. However, basic knowledge of IT concepts can be helpful.Adherence to usage policies is mandatory. Read the policies carefully to avoid potential issues.Lastly, maintain an active status by logging in regularly. Inactive instances might be deactivated after prolonged inactivity.<h2>Maximizing the Potential of Your Developer Instance</h2>Maximizing a ServiceNow developer instance requires strategic exploration. Get acquainted with its wide array of features early on.Utilizing available tools and applications enhances your development work. Focus on experimenting with them systematically.Start with understanding the instance's unique capabilities. This knowledge forms the foundation of effective usage.Engage with the pre-built applications provided. They are excellent resources for learning how ServiceNow operates.Incorporate ServiceNow’s extensive libraries and sample data. They provide realistic environments for development testing.<a href="https://dss.bg/services/software-engineering">Develop customized applications</a>. Use the instance as a sandbox for creativity and innovation.Regularly explore ServiceNow’s latest features. Staying up-to-date ensures you leverage the instance to its fullest.Consider these key areas for development potential:<ul><li>Custom Applications: Design and build innovative solutions.</li><li>Workflow Automation: Streamline processes with minimal effort.</li><li>Integration: Connect with other applications for seamless operations.</li><li>Testing and Debugging: Perfect your applications without affecting production.</li></ul>Reviewing community feedback can also optimize your instance use. Other developers provide insights and tips.Remember, the end goal is to enhance your skills. Use this freedom to grow as a developer.<h3>Key Features and Tools for Development</h3>ServiceNow developer instances come packed with features. They are designed to support comprehensive development work.One prominent feature is access to&nbsp;<a href="https://dss.bg/services/servicenow-consulting">ServiceNow’s application library</a>. This library includes an array of pre-built applications.For developers, customization capabilities are crucial. Use the platform’s tools to tailor applications to specific needs.ServiceNow’s integration capabilities stand out. You can connect to various enterprise tools seamlessly.Lastly, the developer instance supports automated testing. This allows for efficient, effective testing of applications.<h3>Best Practices for ServiceNow Coding</h3>Coding in ServiceNow requires precision and clarity. Adhering to best practices ensures robust solutions.Start by familiarizing with ServiceNow JavaScript. This language forms the basis of many&nbsp;<a href="https://dss.bg/services/software-engineering">custom applications</a>.Organize your scripts logically. Good structure aids readability and maintainability.Remember to comment your code extensively. Clear comments help you and others understand the code's purpose.Utilize ServiceNow’s scripting tools wisely. They offer powerful capabilities when used correctly.Finally, always test your code in a safe environment. The developer instance provides an ideal space for doing so.<figure class="image image_resized" style="width:75%;"><img src="https://cms.dss.bg/uploads/Service_Now_Developer_Instances1_e5e5fbb511.png" alt="How to get snow dev instance1" srcset="https://cms.dss.bg/uploads/thumbnail_Service_Now_Developer_Instances1_e5e5fbb511.png 215w,https://cms.dss.bg/uploads/small_Service_Now_Developer_Instances1_e5e5fbb511.png 500w,https://cms.dss.bg/uploads/medium_Service_Now_Developer_Instances1_e5e5fbb511.png 750w,https://cms.dss.bg/uploads/large_Service_Now_Developer_Instances1_e5e5fbb511.png 1000w," sizes="100vw"></figure><h2>Navigating the ServiceNow Developer Community and Resources</h2>Engaging with the ServiceNow developer community is invaluable. It’s a hub for exchanging knowledge and gaining insights.Utilize the resources available to grow your skills effectively. The community provides diverse learning opportunities.ServiceNow forums are a great place to find answers. Participation encourages skill-sharing and networking.The combination of peer interaction and official documentation supports a robust learning process. Both offer distinct benefits.Consider exploring these community resources:<ul><li>Developer Forums: Interact with fellow developers.</li><li>Official Documentation: Find detailed technical guides.</li><li>Training Sessions: Join workshops and webinars.</li><li>Community Blogs: Learn from real-world experiences.</li></ul>Participation in these platforms often leads to creative problem-solving.<h3>Leveraging Forums and Documentation</h3>Forums allow for diverse interaction. Engage with peers to enhance your understanding.Documentation serves as a reliable reference. It’s comprehensive and updated.Both tools are essential for in-depth learning. Together, they strengthen your development process.<h2>Conclusion: The Value of a ServiceNow Developer Instance</h2>A ServiceNow developer instance is a powerful asset for developers. It allows for experimentation and innovation in a secure environment.These instances support skill enhancement. They are crucial for preparing for certifications and keeping up with advancements.Finally, leveraging this tool opens up numerous career opportunities. It positions developers to excel in IT service management.<h2>Q&amp;A</h2>Q1: What is a ServiceNow developer instance? A1: A ServiceNow developer instance is a personal, cloud-hosted environment offered for free by ServiceNow. It allows developers to explore, learn, and experiment with ServiceNow features in a risk-free setting.Q2: Why is a ServiceNow developer instance important for learning? A2: It provides hands-on experience with real features and tools, enabling developers to practice coding, test configurations, debug scripts, and prepare for certifications without affecting live systems.Q3: How can I get a ServiceNow developer instance? A3: You can get one by joining the <a href="https://developer.servicenow.com/dev.do" target="_blank" rel="noopener nofollow noreferrer">ServiceNow Developer Program</a>. Register with a valid email, select your preferred instance version, agree to the terms, and start using your instance within minutes.Q4: What are the main features of a ServiceNow developer instance? A4: Key features include pre-built apps, sample data, JavaScript API support, workflow automation tools, integration capabilities, and a safe testing environment.Q5: Can beginners use a ServiceNow developer instance? A5: Yes, it's ideal for both beginners and experienced developers. No prior technical experience is required, though some basic IT knowledge is helpful.Q6: How can I maximize the use of my developer instance? A6: Explore pre-built applications, build custom workflows, test new ServiceNow features, interact with the developer community, and regularly update your knowledge through training and documentation.Q7: What should I avoid when using a developer instance? A7: Avoid using it for production tasks or storing real business data. Inappropriate use may result in access revocation.Q8: What resources are available to support ServiceNow developers? A8: ServiceNow offers forums, official documentation, community blogs, online training, and webinars to help developers learn and grow.

ServiceNow Developer instance cover ph.png

Explore ServiceNow hands-on with a free developer instance—perfect for learning, testing, and building apps safely.

Изследвай ServiceNow с безплатна инстанция – перфектна за учене, тестване и създаване на приложения в безопасна среда.

ServiceNow developer instance and how to get one.png

ServiceNow developer instance and how to get one

ServiceNow инстанция за разработчици и как да я получите

<h2>Introduction</h2>Managing multiple Angular and NestJS projects that share common libraries can be challenging. Code duplication, dependency tracking, and deployment complexities can slow down development. Nx, a powerful monorepo tool, helps streamline package management, build optimization, and deployment efficiency.In this case study, we explore how our team <a href="https://dss.bg/services/software-engineering">successfully implemented Nx</a> for enterprise-scale Angular and NestJS projects, optimizing workflows and improving productivity. These libraries include:<ul><li>Styling Library: Common <a href="https://dss.bg/services/ux-ui-design">UI components and themes</a>.</li><li>External Services Connector: Standardized communication with third-party APIs.</li><li>Datatables Library: Shared table components and utilities using PrimeNG.</li><li>Authentication &amp; Authorization (Keycloak): Unified security for frontend and backend.</li><li>Kafka Audit &amp; Logging: Centralized event-driven logging for NestJS.</li><li>Workflow Libraries: Generic plug-and-play frontend and backend workflow modules.</li><li>Deployment Pipeline: Automated tracking, building, and deployment of affected packages.</li></ul>By adopting Nx, we streamlined development, testing, and CI/CD pipelines while ensuring scalability.<h2>Why We Chose Nx for Monorepo Management</h2>Nx provides a structured monorepo approach that optimizes builds, enforces best practices, and enables efficient dependency management. The key benefits we observed include:<ul><li>Code Reusability: Single source of truth for shared libraries across multiple applications.</li><li>Optimized Build Performance: Affected packages rebuild only when necessary, reducing CI/CD times.</li><li>Scalability &amp; Collaboration: Supports multiple teams working in parallel with ease.</li><li>Consistency &amp; Best Practices: Standardized <a href="https://dss.bg/services/software-engineering">development</a> patterns across projects.</li></ul>Nx’s dependency graph, workspace organization, and tooling ensure that all projects stay in sync without unnecessary overhead.<h2>Implementing Shared Libraries</h2><h3>Styling Library</h3>We created a reusable styling library containing:<ul><li>SCSS themes.</li><li>UI component wrappers (e.g., buttons, modals, form controls).</li><li>Global typography and layout settings.</li></ul>This ensured <a href="https://dss.bg/services/ux-ui-design">UI consistency</a> and reduced redundancy across all <a href="https://dss.bg/services/servicenow-consulting">Angular applications.</a><h3>External Services Connector</h3>This library standardizes external API integrations using a common interface and error-handling mechanism. This provided:<ul><li>Reusable API service classes.</li><li>Centralized error handling.</li><li>Consistent data transformation across projects.</li></ul><figure class="image image_resized" style="width:75%;"><img src="https://cms.dss.bg/uploads/shared_pack_3_f27c22af8c.png" alt="Shared packages photo 3" srcset="https://cms.dss.bg/uploads/thumbnail_shared_pack_3_f27c22af8c.png 187w,https://cms.dss.bg/uploads/small_shared_pack_3_f27c22af8c.png 500w,https://cms.dss.bg/uploads/medium_shared_pack_3_f27c22af8c.png 750w," sizes="100vw"></figure><h3>Datatables Shared Library</h3>A wrapper around PrimeNG DataTables with:<ul><li>Reusable filtering, sorting, and pagination.</li><li>Customizable column definitions.</li><li>Backend integration support.</li></ul>This allowed teams to implement complex data tables with minimal configuration, enhancing productivity.<h3>Authentication &amp; Authorization with Keycloak</h3>For security, we implemented <a href="https://aidentix.com/advanced-identity-checks/" target="_blank" rel="noopener nofollow noreferrer">authentication and authorization</a> libraries for both frontend and backend:<ul><li>Frontend (auth-fe): Keycloak Angular integration with JWT handling.</li><li>Backend (auth-be): Keycloak NestJS integration with role-based access control.</li></ul>These libraries enabled seamless authentication and authorization across all applications, ensuring compliance with security standards.Kafka Audit &amp; Logging (NestJS)A reusable NestJS module for logging audit events using Kafka. It provided:<ul><li>Centralized logging.</li><li>Structured logging format for easy analysis.</li><li>Configurable event topics.</li></ul>This ensured that all services followed a unified logging and auditing process, improving traceability.<h3>Workflow Libraries (Frontend &amp; Backend)</h3>To facilitate workflow automation, we developed plug-and-play workflow libraries with:<ul><li>Entities &amp; Controllers: Predefined abstract models for workflow management.</li><li>Condition-based Actions: Automatic triggers based on predefined conditions.</li><li>Approval Processes: Multi-step approval system with dynamic rules.</li><li>State Management: Easily configurable workflow state transitions.</li></ul>These libraries significantly reduced development time for workflow-based applications and streamlined business processes.<h2>Optimizing Deployment with Affected Packages</h2>Managing multiple libraries across applications required an efficient CI/CD pipeline. Our <a href="https://dss.bg/">deployment strategy</a> included:<ol><li>Tracking Dependencies: Nx automatically detects affected libraries and applications.</li><li>Building Only Affected Packages: Instead of rebuilding everything, only changed parts are built.</li><li>Deploying Incrementally: Using Nx CLI and Jenkins pipelines, we ensured faster deployments with minimal downtime.</li></ol>By leveraging Nx’s dependency tracking, we optimized build times and improved deployment efficiency, allowing teams to ship features faster.<h2>Results and Key Takeaways</h2>Adopting Nx for managing shared Angular and NestJS libraries brought significant improvements:<ul><li><a href="https://dss.bg/services/software-engineering">Increased Development Efficiency:</a> Shared code reduced redundancy and improved collaboration.</li><li>Optimized Build Performance: Dependency tracking enabled faster, incremental builds.</li><li>Seamless Deployment Automation: CI/CD automation reduced deployment risks and downtime.</li></ul>Nx has proven to be a game-changer for our organization, enabling better monorepo management and development scalability. If you manage multiple projects with shared Angular and NestJS libraries, adopting Nx can help you achieve faster development cycles and improved maintainability.By embracing Nx monorepo architecture, we unlocked scalability, efficiency, and seamless collaboration, setting a solid foundation for future growth.<h2>Q&amp;A</h2>Q1: What is Nx and why is it used in Angular and NestJS projects? A1: Nx is a powerful monorepo tool used to manage multiple Angular and NestJS projects in a single workspace. It streamlines package management, optimizes builds, and improves development scalability by enabling shared libraries, dependency tracking, and CI/CD automation.Q2: What benefits did the team experience by adopting Nx? A2: The team saw improved development efficiency, reduced CI/CD build times through affected-package tracking, enhanced code reusability, and standardized best practices across applications. Nx also supported seamless collaboration among teams and scalable architecture.Q3: What types of shared libraries were implemented using Nx? A3: The team created shared libraries for styling, external API integration, data tables, authentication &amp; authorization (via Keycloak), Kafka-based audit logging, and frontend/backend workflow management. These libraries reduced code duplication and ensured consistency.Q4: How did Nx improve build performance and deployment? A4: Nx tracks changes and only rebuilds affected libraries and applications, significantly reducing build times. Integration with Jenkins allowed for incremental deployments, minimizing downtime and increasing release frequency.Q5: How was authentication and authorization handled across frontend and backend? A5: The team used Keycloak with custom frontend (auth-fe) and backend (auth-be) libraries to manage authentication and role-based access. This ensured secure and unified identity management across all projects.Q6: What is the purpose of the Kafka Audit &amp; Logging library? A6: It centralizes logging for NestJS services using Kafka. The library supports structured formats, configurable topics, and consistent event tracking across applications, enhancing observability and traceability.Q7: How did workflow libraries help in automating business processes? A7: The frontend and backend workflow libraries included abstract entities, condition-based triggers, approval mechanisms, and state management. These tools accelerated the development of workflow-driven applications.Q8: Who should consider using Nx for their projects? A8: Nx is ideal for teams managing multiple Angular and/or NestJS applications that share code. It's particularly beneficial for enterprises seeking scalable, efficient, and collaborative development workflows.&nbsp;

<h2>Въведение</h2>Управлението на множество Angular и NestJS проекти, които споделят общи библиотеки, може да бъде предизвикателство. Дублирането на код, проследяването на зависимости и сложността на уголемяването на проектите могат да забавят разработката. Nx, мощен инструмент за монорепо, помага за оптимизиране на управлението на пакети, ускоряване на изграждането и ефективността на скалирането.В това проучване разглеждаме как нашият екип <a href="https://dss.bg/bg/services/software-engineering">успешно внедри Nx</a> за Angular и NestJS проекти в корпоративен мащаб, като оптимизирахме работните процеси и повишихме продуктивността. Нашите споделени библиотеки включват:<ul><li>Библиотека за стилизиране: Общи <a href="https://dss.bg/bg/services/ux-ui-design">UI компоненти и теми.</a></li><li>Свързване с външни услуги: Стандартизирана комуникация с външни API-та.</li><li>Библиотека за таблици: Споделени таблични компоненти и функционалности, базирани на PrimeNG.</li><li>Автентикация и авторизация (Keycloak): Обединена сигурност за frontend и backend.</li><li>Kafka Одит и Логове: Централизирано хранилище за логове на събития за NestJS.</li><li>Библиотеки за работни процеси: Гъвкави frontend и backend модули за автоматизиране на процеси.</li><li>Деплоймънт пайплайн: Автоматизирано проследяване, изграждане и доставяне на засегнатите пакети.</li></ul>С приемането на Nx успяхме да оптимизираме разработката, тестването и CI/CD процесите, като същевременно гарантирахме мащабируемост.<h2>Защо избрахме Nx за управление на монорепо</h2>Nx предоставя структурирано монорепо решение, което оптимизира изграждането, налага добри практики и улеснява ефективното управление на зависимости.&nbsp;Основните предимства, които забелязахме, включват:<ul><li>Повторна употреба на код: Единен източник за всички библиотеки.</li><li>Оптимизирано деплойване: Само засегнатите пакети се деплойват, което намалява CI/CD времето.</li><li>Последователност и добри практики: Стандартизирани модели на <a href="https://dss.bg/bg/services/software-engineering">разработка</a> за всички проекти.</li></ul>Графът на зависимостите на Nx, организацията на работното пространство и вградените инструменти гарантират, че всички проекти остават синхронизирани без излишни усилия.<h2>Имплементация на споделени библиотеки</h2><h3>Библиотека за стилизиране</h3>Създадохме повторно използваема библиотека за стилизиране, която включва:<ul><li>SCSS теми.</li><li>UI компоненти (бутони, модали, контролери на форми).</li><li>Глобални настройки за типография и оформление.</li></ul>Това осигури <a href="https://dss.bg/bg/services/ux-ui-design">консистентност на UI</a> и намали дублирането на код във всички <a href="https://dss.bg/bg/services/servicenow-consulting">Angular приложения.</a><h3>Свързване с външни услуги</h3>Тази библиотека стандартизира интеграцията с външни API-та, като предлага:<ul><li>Повторно използваеми API класове.</li><li>Централизирано обработване на грешки.</li><li>Консистентна трансформация на данни между проектите.</li></ul><figure class="image image_resized" style="width:75%;"><img src="https://cms.dss.bg/uploads/shared_pack_3_f27c22af8c.png" alt="Shared packages photo 3" srcset="https://cms.dss.bg/uploads/thumbnail_shared_pack_3_f27c22af8c.png 187w,https://cms.dss.bg/uploads/small_shared_pack_3_f27c22af8c.png 500w,https://cms.dss.bg/uploads/medium_shared_pack_3_f27c22af8c.png 750w," sizes="100vw"></figure><h3>Библиотека за таблици</h3>Библиотека, базирана на PrimeNG DataTables, предлагаща:<ul><li>Филтриране, сортиране и страниране.</li><li>Персонализирани дефиниции на колони.</li><li>Интеграция с бекенд услуги.</li></ul>Това позволи на екипите да изграждат сложни таблици бързо, без допълнителна конфигурация.<h3>Автентикация и авторизация с Keycloak</h3>За сигурността внедрихме библиотеки за<a href="https://aidentix.com/advanced-identity-checks/" target="_blank" rel="noopener nofollow noreferrer"> автентикация и авторизация</a> както за frontend, така и за backend:<ul><li>Frontend (auth-fe): Интеграция на Keycloak с Angular и обработка на JWT.</li><li>Backend (auth-be): Интеграция на Keycloak с NestJS и ролеви достъп.</li></ul>Тези библиотеки осигуряват безпроблемна автентикация и контрол на достъпа във всички приложения.<h3>Kafka Одит и Логове</h3>Модул за централизирано хранилище на логове с Kafka, който осигурява:<ul><li>Централизирано логване.</li><li>Структуриран формат на логовете.</li><li>Конфигурируеми събитийни топици.</li></ul>Това осигури единен процес на логване за всички услуги, повишавайки проследимостта.<h3>Библиотеки за работни процеси</h3>Създадохме гъвкави workflow библиотеки, които предлагат:<ul><li>Готови модели и контролери за управление на процеси.</li><li>Автоматични действия на база предварително зададени условия.</li><li>Процеси на одобрение с динамични правила.</li><li>Управление на състоянията за конфигурируеми работни процеси.</li></ul>Тези библиотеки значително съкратиха времето за разработка на workflow-базирани приложения.<h2>Оптимизация на деплойване с автоматизирани пайплайни</h2>Управлението на множество библиотеки изисква ефективен CI/CD пайплайн. Нашата <a href="https://dss.bg/bg">стратегия</a> включваше:<ol><li>Проследяване на зависимости: Nx автоматично открива засегнатите библиотеки.</li><li>Билдване само на засегнатите пакети.</li><li>Инкрементално деплойване: Използване на Nx CLI и Jenkins пайплайни за бързи и стабилни релийзи.</li></ol>Благодарение на Nx, успяхме да намалим времето за билдване и ускорим деплойването, което позволи по-бързо пускане на нови версии и промени.<h2>Заключение и основни изводи</h2>Внедряването на Nx за управление на споделени Angular и NestJS библиотеки донесе значителни предимства:<ul><li><a href="https://dss.bg/bg/services/software-engineering">По-висока ефективност на разработката.</a></li><li>Оптимизирано билдване с по-бързи CI/CD процеси.</li><li>Автоматизация на деплойване, намаляваща риска от грешки.</li></ul>Nx се доказа като необходим инструмент за мащабируемо управление на монорепо проекти.С Nx монорепо архитектурата, отключихме ефективност, мащабируемост и безпроблемно сътрудничество.&nbsp;

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Nx helps streamline package management, build optimization and deployment efficiency.

Nx помага за оптимизиране на управлението на пакети, ускоряване на изграждането и ефективността на скалирането.

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Case Study: Implementing Nx for Shared Angular and NestJS Packages Across Multiple Projects

Имплементация на Nx за споделени Angular и NestJS пакети в множество проекти

AI is revolutionising the way businesses operate. One area where this is particularly evident is digital onboarding.This process involves verifying identities and onboarding new customers. It's a critical step for businesses, especially in the finance sector.AI is transforming this process. It's making <a href="https://aidentix.com/identity-verification/" target="_blank" rel="noopener nofollow noreferrer">digital verification</a> more secure and efficient. It's also enhancing liveness detection, ensuring the person being verified is physically present.But it's not just about security. <a href="https://dss.bg/services/ai-and-ml">AI is also improving user experience</a> and streamlining compliance with regulations like AML and KYC.This article will delve into how AI is revolutionizing digital onboarding. We'll explore the benefits, challenges, and future implications of this technology.Join us as we navigate the exciting world of AI in digital onboarding.<h2>The Transformation of Digital Onboarding with AI</h2>Digital onboarding has dramatically changed with the integration of AI. This transformation is evident across various industries.AI technology ensures the onboarding process is faster than ever before. Automated systems replace lengthy manual checks. Companies can now verify identities in a matter of minutes.This efficiency not only saves time but also reduces the cost. Businesses see a significant decline in operational expenses. These savings are particularly noticeable in sectors like finance.AI also enhances accuracy, minimizing errors. Traditional methods were prone to human mistakes. By contrast, AI-powered tools conduct precise verification every time.Moreover, AI can adapt and learn over time. This ongoing improvement means onboarding processes continue to advance.Businesses benefit from the latest technology, keeping them competitive. In a digital age, this adaptability is crucial for growth.<figure class="image image_resized" style="width:75%;"><img src="https://cms.dss.bg/uploads/al_2_3b9a31d987.jpg" alt="AI ID verification" srcset="https://cms.dss.bg/uploads/thumbnail_al_2_3b9a31d987.jpg 234w,https://cms.dss.bg/uploads/small_al_2_3b9a31d987.jpg 500w,https://cms.dss.bg/uploads/medium_al_2_3b9a31d987.jpg 750w,https://cms.dss.bg/uploads/large_al_2_3b9a31d987.jpg 1000w," sizes="100vw"></figure><h2>Enhancing Security with AI-Driven Digital Verification</h2>AI enhances security through advanced digital verification methods. These systems provide robust protection against identity theft. AI tools analyze and verify digital identities with impressive accuracy.Machine learning algorithms power these tools. They can detect unusual patterns and potential threats. This capability is crucial for safeguarding sensitive information.AI ensures a high degree of precision in detecting fraudulent activities. Traditional methods cannot match the speed of AI verification. AI can analyze data across numerous parameters in seconds.Moreover, AI solutions are constantly evolving. Continuous learning from vast datasets allows them to refine their performance. This adaptability means staying ahead of emerging threats.Adopting AI in digital verification aligns with stringent regulatory standards. Companies can ensure compliance effortlessly. This compliance is particularly beneficial in industries dealing with sensitive data.<h3>The Role of Liveness Detection in Preventing Fraud</h3>Liveness detection plays a vital role in fraud prevention. It confirms that the person being verified is physically present. This reduces the risk of spoofing attacks.By evaluating facial movements and expressions, AI can detect signs of life. This method goes beyond static images, which can be easily manipulated.<a href="https://aidentix.com/liveness-verification/" target="_blank" rel="noopener nofollow noreferrer">Advanced liveness detection</a> ensures a higher level of security. It adds an extra layer to the verification process. Businesses can trust that only genuine users gain access.Additionally, this technology is user-friendly. Users can complete verifications quickly without hassle. Efficiency does not compromise safety.As fraud techniques become more sophisticated, liveness detection must keep pace. It offers businesses a proactive approach to security challenges. Confidence in digital verification processes is thus maintained.<h3>AI and the Fight Against Money Laundering (AML)</h3>AI is a key player in combating money laundering. It helps organizations meet Anti-Money Laundering (AML) regulations. Automation of complex checks streamlines the compliance process.AI systems can quickly analyze vast amounts of data. This capability enables rapid identification of suspicious transactions. Unusual patterns in financial dealings are flagged for review.Moreover, AI reduces human error in monitoring transactions. Automated tools provide more accurate results compared to manual checks. This improves the overall effectiveness of AML efforts.Integrating <a href="https://dss.bg/services/ai-and-ml">AI into AML strategies</a> enhances risk assessments. AI's predictive capabilities allow for better decision-making. Organizations can detect potential threats before they escalate.Additionally, AI-driven tools can be tailored to meet specific compliance needs. This customization ensures that AML efforts are as effective as possible. In the fight against money laundering, AI's role is indispensable.<h2>Streamlining ID Verification with Optical Character Recognition (OCR)</h2>AI streamlines ID verification through <a href="https://aidentix.com/optical-character-recognition/" target="_blank" rel="noopener nofollow noreferrer">Optical Character Recognition (OCR)</a>. OCR technology transforms physical document data into digital form. This process is fast, reducing wait times significantly.Organizations can extract critical information swiftly using OCR. Automated extraction ensures precision, minimizing manual intervention. This reduces errors and expedites verification procedures.Moreover, OCR supports diverse document types and languages. Companies operating globally benefit immensely from this flexibility. It enhances their ability to verify identities regardless of origin.By integrating OCR, businesses increase efficiency and security. The automation of data capture removes bottlenecks in the onboarding process. AI-driven OCR solutions pave the way for smooth and reliable verifications.<h3>Cross-Referencing Data for Authenticity and Compliance</h3>AI excels at cross-referencing data to ensure document authenticity. It checks extracted information against vast databases. This confirms the legitimacy of identity documents.Cross-referencing detects discrepancies promptly. Immediate alerts highlight potential issues, enabling quick action. Rapid responses prevent fraudulent access and maintain security.Compliance with regulations like KYC is simplified. AI tools ensure thorough customer due diligence effortlessly. Regulatory adherence is achieved with fewer resources and less time.AI adapts its checks to align with evolving rules and standards. Continuous updates to AI models ensure ongoing compliance. Businesses remain confident their processes meet regulatory demands.<figure class="image image_resized" style="width:75%;"><img src="https://cms.dss.bg/uploads/freepik_upload_74430_bfb2734d72.png" alt="AI in Digital Onboarding" srcset="https://cms.dss.bg/uploads/thumbnail_freepik_upload_74430_bfb2734d72.png 199w,https://cms.dss.bg/uploads/small_freepik_upload_74430_bfb2734d72.png 500w,https://cms.dss.bg/uploads/medium_freepik_upload_74430_bfb2734d72.png 750w,https://cms.dss.bg/uploads/large_freepik_upload_74430_bfb2734d72.png 1000w," sizes="100vw"></figure><h2>The Impact of AI on KYC Regulations and Customer Due Diligence</h2>AI significantly impacts how businesses approach KYC regulations. Compliance becomes more manageable with AI's speed and accuracy. Organizations can quickly gather and analyze vast amounts of customer data.AI enhances customer due diligence through automated processes. These processes ensure comprehensive background checks are completed efficiently. AI applications minimize the burden of manual data collection.Furthermore, AI tools adapt to regulatory changes seamlessly. They are designed to update in line with new compliance requirements. As a result, businesses remain compliant with minimal disruptions.Finally, AI provides detailed insights during the onboarding process. These insights help identify potential risks and anomalies early. With AI, the KYC process becomes a proactive component of customer management.<h2>Reducing Human Error and Manual Workload in Onboarding</h2>AI greatly reduces human error in digital onboarding processes. Automated systems ensure consistent accuracy across every verification task. This eliminates the inconsistencies typical of manual processing.Moreover, AI systems handle mundane data entry tasks with ease. This automation allows human staff to focus on complex decision-making. It enhances overall productivity and efficiency within the organization.Additionally, AI-driven onboarding streamlines the workflow significantly. Fewer resources are needed to handle large volumes of onboarding tasks. Companies can thus allocate their human resources more effectively.<h2>The Future of AI in Digital Onboarding: Beyond Verification</h2>AI in digital onboarding is evolving rapidly. Beyond simple verification, AI is setting a new standard for comprehensive identity solutions. It promises both greater security and improved user experiences.Future AI solutions will likely include predictive analytics capabilities. These tools anticipate fraudulent behavior before it happens. Such proactive features provide an added layer of protection for businesses.Integration of AI with other technologies is another exciting prospect. For instance, blockchain can enhance data security and integrity. This combination offers a robust approach to secure digital identities.Moreover, AI will continue to improve accessibility in digital onboarding. By supporting various languages and devices, it accommodates a diverse global user base. This adaptability is crucial in our increasingly interconnected world.<h3>Addressing Privacy Concerns and Data Protection</h3>Privacy remains a top priority in AI solutions. AI systems must comply with stringent data protection regulations. This ensures user data remains confidential and secure.Sophisticated encryption methods protect sensitive information during processing. These methods are a critical component of trusted AI systems. They help prevent unauthorized access and data breaches.User trust is also bolstered by transparency. Providing clear insights into how data is used builds confidence. It's crucial for companies to communicate their AI data policies effectively.<h3>The Evolving Landscape: Voice Recognition and Advanced Biometrics</h3>AI is set to transform digital onboarding with voice recognition. This technology offers seamless and secure authentication options. It represents a step forward in user convenience and safety.Advanced biometrics such as fingerprint and retina scans are also gaining traction. These methods offer reliable identity verification. Their high accuracy makes them increasingly popular for secure access.Moreover, AI continuously improves these technologies' precision. By learning from vast datasets, AI enhances both speed and reliability. This ensures they remain effective against sophisticated fraud attempts.<h2>Real-World Applications and Industry Adoption</h2>AI in digital onboarding is making significant inroads across various sectors. Banks and financial institutions are at the forefront, utilizing AI to streamline onboarding and <a href="https://aidentix.com/kyc-features/" target="_blank" rel="noopener nofollow noreferrer">improve compliance with KYC</a> and AML regulations. This not only enhances efficiency but also fortifies security measures against potential fraud.In healthcare, AI-driven verification processes enable faster patient onboarding. They ensure accurate identity checks while maintaining compliance with data protection laws. This is essential in providing swift yet secure access to critical health services.<figure class="image image_resized" style="width:75%;"><img src="https://cms.dss.bg/uploads/AI_1_cdb1a9cd6c.jpeg" alt="ID verification " srcset="https://cms.dss.bg/uploads/thumbnail_AI_1_cdb1a9cd6c.jpeg 234w,https://cms.dss.bg/uploads/small_AI_1_cdb1a9cd6c.jpeg 500w,https://cms.dss.bg/uploads/medium_AI_1_cdb1a9cd6c.jpeg 750w,https://cms.dss.bg/uploads/large_AI_1_cdb1a9cd6c.jpeg 1000w," sizes="100vw"></figure>Telecommunications companies are also embracing AI onboarding solutions. They use these technologies to manage vast customer bases efficiently. AI helps them offer seamless service transitions and ensures that identity verification processes are both robust and user-friendly.<h2>&nbsp;</h2><h2>Conclusion: Balancing Innovation with Regulation</h2>AI in digital onboarding is undeniably transformative, <a href="https://aidentix.com/about-us/" target="_blank" rel="noopener nofollow noreferrer">offering</a> enhanced security and efficiency. However, innovation must align with regulatory frameworks to ensure ethical use. Businesses must navigate the complex landscape of privacy and compliance.Regulators play a pivotal role in this balancing act. They provide guidelines to prevent misuse of AI technologies and uphold data protection standards. Continuous dialogue between stakeholders is essential to fostering trust.AI's potential is immense, but its deployment needs careful planning. Companies should prioritize transparency and accountability, ensuring that the integration of AI benefits both their operations and their customers.<h2>Q&amp;A</h2>Q1: How is AI transforming digital onboarding? A1: AI is revolutionizing digital onboarding by automating identity verification, enhancing liveness detection, improving user experience, and ensuring compliance with regulations like KYC and AML. It speeds up the process, reduces costs, and improves accuracy.Q2: What role does AI play in digital identity verification? A2: AI analyzes biometric data, detects anomalies, and cross-checks information against databases to verify identities with high precision. It reduces the risk of fraud and automates tasks that previously required manual oversight.Q3: How does liveness detection work in AI-driven onboarding? A3: Liveness detection uses AI to verify that a real person—not a static image or video—is present during identity verification. It analyzes facial movements, expressions, and other biometric cues to prevent spoofing attacks.Q4: How does AI assist with AML and KYC compliance? A4: AI automates complex checks and continuously monitors transactions to flag suspicious activity. It improves the efficiency and accuracy of Anti-Money Laundering (AML) and Know Your Customer (KYC) processes, while adapting to evolving regulations.Q5: What is the impact of OCR in AI-powered ID verification? A5: Optical Character Recognition (OCR) technology allows AI to extract data from physical identity documents accurately and instantly. This minimizes manual data entry and reduces errors in the onboarding process.Q6: How does AI help reduce human error in onboarding? A6: AI automates repetitive tasks such as data entry and identity matching, ensuring consistency and reducing the chances of manual mistakes. This streamlines the onboarding workflow and improves overall productivity.Q7: What are the future trends of AI in digital onboarding? A7: Future developments include predictive analytics for fraud prevention, integration with blockchain for secure identity management, and wider use of advanced biometrics and voice recognition for enhanced authentication.Q8: How does AI address privacy and data protection concerns? A8: AI systems are designed to comply with strict data protection laws like GDPR. They use encryption, anonymization, and transparent data usage policies to ensure user privacy and build trust.Q9: Which industries are adopting AI-powered digital onboarding? A9: Financial services, healthcare, and telecommunications are leading adopters. They use AI to enhance security, accelerate onboarding, comply with regulations, and improve customer experiences.Q10: How can businesses balance innovation and regulation in AI onboarding? A10: By following regulatory guidelines, being transparent about AI usage, and ensuring robust data protection, businesses can harness the benefits of AI while maintaining ethical and legal compliance.

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Digital Onboarding Reinvented: AI for Verification & Liveness

AI трансформира онбординга: Верификация и разпознаване на активност

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AI in Digital Onboarding Revolutionizing Digital Verification and Liveness Detection

Изкуствен интелект в дигиталното внедряване: революционизиране на дигиталната проверка и откриване на активност 

At DSS Culture is More Than a Buzzword - It’s Our Competitive AdvantageAt DSS, we’ve always believed that the real power behind digital transformation lies not only in technology but in people. Our mission is clear: to be a trusted partner in innovation, helping businesses unlock new value through modern, cost-effective, and resilient solutions. But how we do it is just as important as what we do.<h2>A Culture Rooted in Growth and Trust</h2>From day one, we’ve nurtured a culture that values personal growth, transparency, and a supportive environment. We believe that when people are encouraged to thrive - when they feel trusted, respected, and inspired - they don’t just perform; they lead, innovate, and create real impact.It’s this mindset that has empowered our team members to not only excel within the company but also to be recognized beyond it.<h2>Celebrating Leadership that Reflects Our Values</h2>Recently, our Managing Director, Plamen Nakov, PhD, was <a href="https://careershow.bg/indexes/executives" target="_blank" rel="noopener nofollow noreferrer">nominated</a> in the Career Show’s Top 100 Executives Index-a recognition that celebrates visionary leadership and a forward-thinking approach to business in Bulgaria.While this is a personal milestone for Plamen, it’s also a reflection of what we stand for at DSS: resilience, innovation, and people-first leadership. His recognition is a proud moment for our whole team - proof that when you build the right culture, great things follow.<h2>Forward Together</h2>We don’t just build <a href="https://dss.bg/">digital solutions</a> - we build relationships, trust, and long-term success. Whether it’s guiding our partners through complex digital transformations or supporting our colleagues on their personal journeys, we do it with dedication, flexibility, and heart.<figure class="image"><img src="https://cms.dss.bg/uploads/happy_colleages_cd3668b9bd.jpg" alt="Happy dss team" srcset="https://cms.dss.bg/uploads/thumbnail_happy_colleages_cd3668b9bd.jpg 234w,https://cms.dss.bg/uploads/small_happy_colleages_cd3668b9bd.jpg 500w,https://cms.dss.bg/uploads/medium_happy_colleages_cd3668b9bd.jpg 750w,https://cms.dss.bg/uploads/large_happy_colleages_cd3668b9bd.jpg 1000w," sizes="100vw"></figure>So, here’s to a culture that empowers. To leadership that uplifts. And to a team that makes it all possible.Together, we’re not just shaping the future of work - we’re enjoying the journey.

В DSS „култура“ е повече от модна дума – тя е нашето конкурентно предимствоНие в DSS винаги сме вярвали, че истинската сила зад дигиталната трансформация се крие не само в технологиите, но и в хората. Нашата мисия е ясна: да бъдем доверен партньор в иновациите, помагайки на бизнеса да отключи нова стойност чрез модерни, рентабилни и устойчиви решения. Но как го правим е също толкова важно, колкото и какво правим.<h2>Култура, основана на растеж и доверие</h2>От първия ден ние сме изградили култура, която цени личностното развитие, прозрачността и подкрепящата среда. Вярваме, че когато хората са насърчавани да се развиват – когато се чувстват доверени, уважавани и вдъхновени – те не просто се представят добре; те водят, внедряват иновации и създават реално въздействие.Именно този начин на мислене даде възможност на членовете на нашия екип не само да се отличават в компанията, но и да бъдат признати извън нея.<h2>Честване на лидерството, което отразява нашите ценности</h2>Наскоро нашият управляващ директор, д-р Пламен Наков, беше <a href="https://careershow.bg/indexes/executives" target="_blank" rel="noopener nofollow noreferrer">номиниран</a> в индекса „Топ 100 ръководители“ на Career Show – признание, което отбелязва визионерското лидерство и далновиден подход към бизнеса в България.Макар че това е личен етап за Пламен, той е и отражение на това, което отстояваме в DSS: устойчивост, иновации и лидерство, поставящо хората на първо място. Неговото признание е горд момент за целия ни екип – доказателство, че когато изграждаш правилната култура, следват велики неща.<h2>Напред заедно</h2>Ние не просто изграждаме <a href="https://dss.bg/bg">дигитални решения</a> – ние градим взаимоотношения, доверие и дългосрочен успех. Независимо дали насочваме нашите партньори през сложни дигитални трансформации или подкрепяме колегите си в личния им път, ние го правим с всеотдайност, гъвкавост и сърце.<figure class="image"><img src="https://cms.dss.bg/uploads/happy_colleages_cd3668b9bd.jpg" alt="Happy dss team" srcset="https://cms.dss.bg/uploads/thumbnail_happy_colleages_cd3668b9bd.jpg 234w,https://cms.dss.bg/uploads/small_happy_colleages_cd3668b9bd.jpg 500w,https://cms.dss.bg/uploads/medium_happy_colleages_cd3668b9bd.jpg 750w,https://cms.dss.bg/uploads/large_happy_colleages_cd3668b9bd.jpg 1000w," sizes="100vw"></figure>И така, наздраве за култура, която дава сили. За лидерство, което вдъхновява. И за екип, който прави всичко това възможно.Заедно ние не просто оформяме бъдещето на работата – ние се наслаждаваме на пътуването.&nbsp;

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At DSS, we’ve always believed that the real power behind digital transformation lies not only in technology but in people.

В DSS вярваме, че истинската сила зад дигиталната трансформация се крие не само в технологиите, но и в хората

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It’s Not Just About Business - It’s About Belief in People

Не става въпрос само за бизнес, а за вяра в хората

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How Consulting firms drive business success with expert, tech-driven consulting and why DSS stands out

Как консултантските фирми постигат бизнес успех с експертни, технологично ориентирани консултации ис какво DSS се откроява

how consulting firms drive business success

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How Consulting Firms Drive Business Success. Why choosing DSS?

Как консултантските фирми водят до бизнес успех. Защо да изберете DSS?

As digitalisation accelerates across the financial sector, so do the risks that come with it. Cyberattacks, software failures, supply chain issues, and operational disruptions are no longer theoretical threats — they’re real and present dangers. Recognizing this, the European Union has introduced a groundbreaking regulatory framework: the Digital Operational Resilience Act (<a href="https://www.eiopa.europa.eu/digital-operational-resilience-act-dora_en" target="_blank" rel="noopener nofollow noreferrer">DORA</a>).This regulation reshapes how financial institutions — from major banks to innovative fintechs — manage, monitor, and maintain digital resilience. Its enforcement, which begins in full in 2025, brings new standards for operational continuity, incident management, third-party oversight, and more.But meeting DORA’s expectations isn’t easy — it requires the right digital infrastructure. This is where ServiceNow plays a critical role.&nbsp;<h2>What Is DORA and Why Should Financial Institutions Care?</h2>DORA was officially adopted by the EU in January 2023 and applies to a broad range of entities in the financial ecosystem, including:<ul><li>Credit institutions (banks)</li><li>Investment firms</li><li>Insurance and reinsurance companies</li><li>Crypto-asset service providers</li><li>Central counterparties and trade repositories</li><li>ICT third-party service providers that support financial services</li></ul>The regulation aims to harmonise digital operational resilience requirements across Europe, ensuring financial entities can prevent, detect, respond to, and recover from ICT-related incidents.<figure class="image"><img src="https://cms.dss.bg/uploads/Picture2_Dora_efceb667b5.png" alt="Picture2 Dora.png" srcset="https://cms.dss.bg/uploads/thumbnail_Picture2_Dora_efceb667b5.png 245w,https://cms.dss.bg/uploads/small_Picture2_Dora_efceb667b5.png 500w,https://cms.dss.bg/uploads/medium_Picture2_Dora_efceb667b5.png 750w,https://cms.dss.bg/uploads/large_Picture2_Dora_efceb667b5.png 1000w," sizes="100vw"></figure><h2>DORA’s five key pillars:</h2><ol><li>ICT Risk Management – Establish a framework for identifying, classifying, and mitigating technology risks.</li><li>Incident Reporting – Detect and report ICT-related incidents in a timely and structured manner.</li><li>Digital Operational Resilience Testing – Regularly test systems and processes to verify their resilience.</li><li>Third-Party Risk Management – Monitor and control risks related to external ICT service providers.</li><li>Information Sharing – Encourage safe, anonymized information sharing between financial institutions to improve collective cyber resilience.</li></ol>DORA mandates rigorous documentation, continuous monitoring, and a strategic approach to operational risk. For many organizations, these requirements can only be met by integrating advanced, automated, and intelligent platforms — such as ServiceNow.&nbsp;<h2>Why Choose ServiceNow for DORA Compliance?</h2><figure class="image"><img src="https://cms.dss.bg/uploads/Picture3_Dora_f9c61406ae.png" alt="Picture3 Dora.png" srcset="https://cms.dss.bg/uploads/thumbnail_Picture3_Dora_f9c61406ae.png 245w,https://cms.dss.bg/uploads/small_Picture3_Dora_f9c61406ae.png 500w,https://cms.dss.bg/uploads/medium_Picture3_Dora_f9c61406ae.png 750w,https://cms.dss.bg/uploads/large_Picture3_Dora_f9c61406ae.png 1000w," sizes="100vw"></figure>ServiceNow is a leading platform for digital transformation and service management. It excels in unifying disparate processes and systems into one connected digital workflow, making it uniquely equipped to support DORA-related initiatives.Let’s explore how ServiceNow addresses each pillar of DORA with precision and efficiency:<h3>ICT Risk Management: Automate Governance and Proactive Risk Handling</h3>Under DORA, financial institutions must maintain a robust risk management framework that covers the full lifecycle of ICT systems — from design and development to deployment and decommissioning.ServiceNow’s Governance, Risk, and Compliance (GRC) and Integrated Risk Management (IRM) modules provide:<ul><li>Risk identification and classification workflows</li><li>Real-time monitoring of controls and compliance posture</li><li>Custom risk scoring and treatment plans</li><li>Automated policy management and evidence collection</li></ul>With dashboards, heatmaps, and tailored alerts, ServiceNow empowers teams to move from reactive to proactive risk management. It also supports integrations with threat intelligence platforms, allowing organizations to contextualize and prioritize risks more effectively.Learn how implementing GRC in ServiceNow can help reduce audit and compliance costs in this insightful article by DSS:&nbsp;<a href="https://dss.bg/news/how-grc-implementation-in-servicenow-can-reduce-audit-and-compliance-costs">How GRC Implementation in ServiceNow Can Reduce Audit and Compliance Costs</a>.<h3>Incident Reporting: Stay Compliant and Transparent</h3>DORA requires all significant ICT incidents to be reported to national authorities and stakeholders within a defined timeline. This includes detailed records of the event, root causes, response actions, and recovery outcomes.ServiceNow’s Security Incident Response (SIR) and IT Service Management (ITSM) modules enable:<ul><li>Automated incident detection and escalation workflows</li><li>Root cause analysis and post-incident reviews</li><li>Structured data collection aligned with regulatory templates</li><li>Dashboards to track SLAs and response effectiveness</li></ul>Using AI and machine learning, ServiceNow can also predict potential outages and reduce mean time to resolution (MTTR). This makes it easier for compliance and IT teams to collaborate — ensuring incidents are handled quickly, correctly, and with the proper audit trail.Streamlined ITSM Processes with ServiceNow Implementation:&nbsp;<a href="https://dss.bg/news/itsm-processes-servicenow-implementation-case-study">A Successful Case Study</a><h3>Digital Operational Resilience Testing: Prepare Before You’re Hit</h3>One of the most forward-thinking elements of DORA is the emphasis on regular, scenario-based testing of ICT resilience. Financial organizations are expected to simulate cyberattacks, network outages, data corruption, and more — and prove they can respond effectively.ServiceNow supports resilience testing through:<ul><li>Business Continuity Management (BCM) – define and maintain continuity plans</li><li>Disaster Recovery workflows – simulate IT disruptions and assess readiness</li><li>Crisis Management modules – coordinate teams during high-stress events</li><li>Customizable playbooks – execute and log responses in real time</li></ul>With automated documentation and detailed testing reports, organizations can demonstrate compliance, identify process gaps, and strengthen their preparedness year over year.<h3>Third-party Risk Management: Trust, But Verify</h3>DORA imposes strict rules on the use of third-party ICT service providers, especially cloud infrastructure, software vendors, and managed security services. Organizations must monitor vendor performance, security posture, and contractual obligations continuously — not just during onboarding.ServiceNow’s Vendor Risk Management (VRM) module centralizes:<ul><li>Vendor profiles and risk assessments</li><li>Due diligence questionnaires</li><li>Performance scoring and SLA monitoring</li><li>Third-party incident tracking</li></ul>Integrating VRM with IRM and GRC allows organizations to see vendor risk in the broader context of operational resilience. For instance, if a key cloud provider experiences downtime, ServiceNow will alert risk officers, update continuity plans, and notify impacted stakeholders automatically.<h3>Audit Trails &amp; Reporting: Transparent, Trustworthy, and Real-Time</h3>One of the major compliance challenges for DORA is maintaining complete auditability. Regulators want to see evidence: when an incident occurred, who responded, what was done, and how effective it was.ServiceNow excels in:<ul><li>End-to-end workflow logging</li><li>Role-based access controls</li><li>Custom dashboards for auditors and regulators</li><li>Regulatory report generation (PDF, Excel, etc.)</li></ul>By maintaining a single source of truth, ServiceNow eliminates the need for manual evidence collection and spreadsheet-based tracking — reducing human error and improving regulatory confidence.&nbsp;<h2>Creating a Culture of Digital Resilience</h2>DORA compliance is not a one-time task — it’s a long-term operational shift. It requires organizations to:<ul><li>Align IT, risk, security, and legal teams</li><li>Establish continuous monitoring and response capabilities</li><li>Rethink how they engage with third parties</li><li>Stay agile as threats and regulations evolve</li></ul>ServiceNow enables this cultural shift by breaking down silos, automating repetitive tasks, and providing decision-makers with actionable insights. It transforms resilience from a burden into a competitive advantage.Moreover, by leveraging ServiceNow’s AI capabilities, organizations can predict risks before they occur, prioritize based on real-time context, and create feedback loops that continuously improve digital resilience processes.Effective risk management often requires streamlined processes and tailored solutions. A great example of this in action is DSS’s work with a film studio, where they optimised ServiceNow to better support industry-specific needs:&nbsp;<a href="https://dss.bg/news/streamlining-servicenow-for-film-studio">Streamlining ServiceNow for a Film Studio.</a>&nbsp;<h2>Ready to Get Started?</h2>Whether you're just starting your DORA journey or need to fine-tune existing systems, DSS is here to help.Contact us for a consultation →&nbsp;<a href="https://dss.bg/#contact-us-form">DSS</a>&nbsp;<h2>Final Thought</h2>DORA is reshaping the way the financial sector thinks about digital operations. It places responsibility — and accountability — squarely on the shoulders of financial institutions. But with the right tools, meeting these expectations becomes not only manageable but also transformational.ServiceNow offers a comprehensive, scalable, and integrated platform to meet DORA’s demands head-on. From ICT risk management and incident reporting to resilience testing and third-party oversight, it delivers the capabilities you need to thrive in a high-stakes digital environment.Whether you're a multinational bank or a fast-growing fintech, investing in operational resilience today means safeguarding your future tomorrow.<h2>Q&amp;A</h2>Q1: What is the Digital Operational Resilience Act (DORA)? A1: DORA is an EU regulation adopted in 2023, taking full effect in 2025. It mandates financial institutions to strengthen their digital operational resilience by setting standards for ICT risk management, incident reporting, resilience testing, third-party oversight, and information sharing.Q2: Who does DORA apply to? A2: DORA applies to a wide range of financial entities including banks, investment firms, insurance providers, crypto-asset service providers, central counterparties, and third-party ICT service providers supporting the financial sector.Q3: What are the five key pillars of DORA? A3: The five core pillars of DORA are:<ol><li>ICT Risk Managemen</li><li>Incident Reporting</li><li>Digital Operational Resilience Testing</li><li>Third-Party Risk Management</li><li>Information Sharing</li></ol>Q4: Why is ServiceNow a strong solution for DORA compliance? A4: ServiceNow unifies risk, security, and operations into one platform. It automates key processes, ensures real-time monitoring, generates audit-ready reports, and supports all five DORA pillars with specific modules for GRC, IRM, SIR, BCM, and VRM.Q5: How does ServiceNow support ICT risk management under DORA? A5: Through its GRC and IRM modules, ServiceNow enables proactive risk identification, classification, treatment planning, real-time monitoring, and policy management — helping organizations shift from reactive to proactive risk strategies.Q6: What tools in ServiceNow help with DORA-compliant incident reporting? A6: ServiceNow’s Security Incident Response (SIR) and IT Service Management (ITSM) modules automate incident detection, escalation, and reporting while maintaining structured documentation and traceability for regulators.Q7: How does ServiceNow help with resilience testing? A7: ServiceNow’s Business Continuity Management (BCM), Disaster Recovery, and Crisis Management modules allow for scenario-based testing, continuity planning, response coordination, and automated documentation to support DORA’s testing requirements.Q8: Can ServiceNow monitor third-party ICT service providers for DORA compliance? A8: Yes. The Vendor Risk Management (VRM) module tracks vendor performance, risk scores, SLAs, and third-party incidents, ensuring continuous oversight and integration with broader risk frameworks.Q9: What are the audit and reporting capabilities in ServiceNow for DORA? A9: ServiceNow provides full workflow logging, role-based access, dashboards for auditors, and exportable reports — eliminating manual processes and enhancing audit readiness.Q10: How can DSS help with DORA compliance through ServiceNow? A10: DSS offers expert consultation, platform implementation, module customization, and ongoing support to help financial institutions meet DORA’s technical requirements and transform resilience into a competitive edge.

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DORA is changing the game for financial institutions and ServiceNow is the key to staying compliant and resilient

DORA променя правилата за финансовите институции, а ServiceNow е ключът към съответствие и устойчивост

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Ensuring DORA Compliance with ServiceNow: Strengthening Digital Resilience for Financial Organizations

Осигуряване на съответствие на DORA със ServiceNow: Укрепване на цифровата устойчивост за финансовите организации

In the digital age, HR processes are evolving rapidly, becoming more streamlined and efficient. ServiceNow HR Service Delivery (HRSD) is a robust cloud-based platform designed to transform HR operations by automating routine tasks, facilitating self-service options, and improving overall accessibility to HR services for employees.But HRSD is much more than automation; it is about enhancing employee experiences by centralizing HR services and information. Whether you’re an HR professional, a ServiceNow developer, or a business leader, understanding the capabilities of HRSD can significantly elevate your HR strategies and digital transformation initiatives.<h2>Understanding ServiceNow HR Service Delivery (HRSD)</h2>ServiceNow HRSD enhances employee experiences by integrating seamlessly with existing HR systems. It ensures that data flows efficiently, providing flexibility and accessibility from anywhere, at any time. Automating routine tasks allows HR professionals to redirect their focus from administrative duties to strategic and value-added initiatives, significantly reducing response times and manual errors.<h3>Key Modules of HRSD</h3>ServiceNow HRSD consists of multiple core modules, each targeting specific HR functions and delivering powerful benefits:<ul><li>Employee Service Center: This centralised portal acts as a one-stop-shop for employees, providing immediate access to HR services, information, and support requests. It improves employee satisfaction by reducing the time and complexity involved in accessing HR resources.</li><li>Case and Knowledge Management: This module enhances how employee inquiries are managed by streamlining workflows. Automated case tracking and AI-driven recommendations ensure quicker resolutions and consistent responses, boosting employee confidence in HR services.</li><li>Employee Onboarding: By automating onboarding tasks, this module provides a structured, personalised onboarding experience, reducing administrative overhead. Businesses benefit from increased new hire productivity, improved retention, and enhanced employee engagement from day one.</li><li>Virtual Agent Technology: AI-powered chatbots promptly address common employee queries, significantly reducing the HR workload and increasing operational efficiency. Organizations gain from faster resolution times and improved overall employee experiences.</li><li>Document Management: Efficiently managing and securely storing employee records, this module ensures regulatory compliance and enhances data security. It simplifies document retrieval processes, making audits less cumbersome and helping maintain organizational integrity.</li><li>Survey and Feedback Tools: These tools capture employee insights through targeted surveys, providing valuable feedback to continually refine HR processes. By understanding employee sentiment and experiences, organizations can implement meaningful improvements.</li><li>Reporting and Analytics: Advanced analytics capabilities allow HR teams to measure performance, identify trends, and make informed decisions. The insights gained drive strategic planning, operational excellence, and continuous HR process improvements.</li></ul>Learn more about the latest ServiceNow enhancements:&nbsp;<a href="https://dss.bg/news/unlock-the-power-of-servicenow-yokohama">Unlock the Power of ServiceNow Yokohama</a>.<h2>How DSS Can Help You Implement ServiceNow HRSD</h2>DSS provides expert consulting, seamless implementation, and custom integration services for ServiceNow HR Service Delivery. Serving global clients across Europe, the UK, and the USA, DSS ensures effective deployment tailored specifically to your organization's needs.Our team supports you through:<ul><li>End-to-end Implementation: Comprehensive services from initial assessment and strategy to execution and ongoing support.</li><li>Customisation and Integration: Tailored HRSD solutions aligned precisely with your current processes and future business goals.</li><li>Continuous Support and Optimisation: Regular updates, maintenance, and improvements to keep your HRSD solution relevant, efficient, and effective.</li></ul>See how DSS streamlined operations for a prominent film studio:&nbsp;<a href="https://dss.bg/news/streamlining-servicenow-for-film-studio">Streamlining ServiceNow for a Film Studio</a>.<h2>Benefits of Implementing ServiceNow HRSD</h2>Implementing ServiceNow HRSD can substantially transform HR functions with benefits such as:<ul><li>Enhanced HR Productivity: Automation liberates HR professionals from routine tasks, allowing them to focus on strategic initiatives and talent management.</li><li>Improved Employee Satisfaction: Faster response times and more accurate solutions improve employee experiences.</li><li>Unified HR Platform: Centralised services facilitate easier and quicker access to HR-related information, reducing confusion and streamlining employee interactions.</li><li>Self-Service Capabilities: Employees can independently access resources and manage their HR-related tasks, enhancing autonomy and reducing dependency on HR teams.</li><li>Scalability and Compliance: A scalable solution that adapts to business growth and complies with global regulatory requirements.</li><li>Data-Driven Decisions: Comprehensive analytics provide actionable insights, enabling strategic planning and proactive HR management.</li></ul><h2>Typical Implementation Process for ServiceNow HRSD</h2><figure class="image image_resized" style="width:75%;"><img src="https://cms.dss.bg/uploads/HRSD_IMPLEMENTATION_APPRAOCH_EN_13b7f66ace.png" alt="HRSD IMPLEMENTATION APPRAOCH" srcset="https://cms.dss.bg/uploads/thumbnail_HRSD_IMPLEMENTATION_APPRAOCH_EN_13b7f66ace.png 208w,https://cms.dss.bg/uploads/small_HRSD_IMPLEMENTATION_APPRAOCH_EN_13b7f66ace.png 500w,https://cms.dss.bg/uploads/medium_HRSD_IMPLEMENTATION_APPRAOCH_EN_13b7f66ace.png 750w,https://cms.dss.bg/uploads/large_HRSD_IMPLEMENTATION_APPRAOCH_EN_13b7f66ace.png 1000w," sizes="100vw"></figure>Implementing ServiceNow HR Service Delivery (HRSD) typically follows a structured, phased approach to ensure a seamless integration with existing processes and technologies. Initially, the implementation begins with an in-depth assessment phase, where our experts at DSS evaluate your current HR operations, identify pain points, and gather requirements through stakeholder interviews and process mapping sessions.Following this assessment, we move to the planning and design phase. In this stage, clear project goals, deliverables, and timelines are defined. We also create detailed process designs and workflow customizations tailored specifically to meet your organization’s needs. Integration planning occurs here as well, outlining how ServiceNow HRSD will interact with your existing HR systems.The development and configuration phase involves setting up the platform, customizing modules, and integrating ServiceNow HRSD with your existing software infrastructure. At this stage, DSS experts leverage best practices to ensure the implementation aligns with industry standards and your organization’s strategic objectives.Next comes rigorous testing, which includes both functional testing to validate workflows and user acceptance testing (UAT) involving end-users to ensure the system meets their expectations. Any issues identified during testing are swiftly addressed to guarantee a smooth go-live experience.Prior to deployment, comprehensive training sessions are conducted to educate HR personnel and employees on utilizing the platform effectively. DSS provides ongoing support after launch, ensuring your team can manage and optimize the platform over time. Continuous evaluation and improvements are part of our commitment to maximising your investment and ensuring your HRSD implementation consistently aligns with your evolving organisational needs.&nbsp;<h2>Why Choose DSS for Your HRSD Implementation?</h2>As an official ServiceNow partner, DSS has extensive experience delivering successful HRSD implementations tailored to diverse business needs. Our specialists ensure your organization fully harnesses HRSD's capabilities, facilitating digital transformation and operational excellence.Read about our successful partnership:&nbsp;<a href="https://dss.bg/news/dss-becomes-official-servicenow-partner">DSS Becomes Official ServiceNow Partner</a>.&nbsp;<h2>Ready to Transform Your HR Processes?</h2>Contact DSS today and discover how ServiceNow HRSD can enhance your HR capabilities. Whether improving employee onboarding, optimizing case management, or integrating advanced AI solutions, DSS is your trusted partner for HR transformation.Learn more about our comprehensive ServiceNow services on&nbsp;our&nbsp;<a href="https://dss.bg/services/servicenow-consulting">ServiceNow Consulting page.</a>Transform your HR processes with DSS and ServiceNow HRSD - making your operations smarter, faster, and more effective!<h2>Q&amp;A</h2>Q1: What is ServiceNow HR Service Delivery (HRSD)? A1: ServiceNow HRSD is a cloud-based platform that streamlines HR operations by automating routine tasks, enabling self-service, and centralizing HR information to enhance employee experiences and HR team productivity.Q2: What are the key modules of ServiceNow HRSD? A2: Core modules include the Employee Service Center, Case and Knowledge Management, Employee Onboarding, Virtual Agent, Document Management, Survey and Feedback Tools, and Reporting and Analytics — all designed to optimize HR services and user experience.Q3: How does HRSD improve employee experience? A3: HRSD provides employees with a centralized, user-friendly portal to access HR resources, resolve issues quickly via virtual agents or case management, and enjoy a personalized onboarding experience, resulting in higher satisfaction and engagement.Q4: What are the business benefits of implementing HRSD? A4: HRSD enhances HR productivity, reduces manual work, ensures faster response times, improves compliance, supports scalability, and provides data-driven insights for strategic decision-making.Q5: How does DSS support HRSD implementation? A5: DSS offers end-to-end implementation, customization, integration with existing HR systems, and continuous support to ensure organizations fully leverage HRSD’s capabilities and achieve long-term HR transformation goals.Q6: What is the typical process for implementing ServiceNow HRSD? A6: The process includes assessment and requirement gathering, planning and design, configuration and integration, testing (functional and UAT), training, deployment, and ongoing optimization and support — all handled by DSS experts.Q7: Can ServiceNow HRSD be tailored to fit specific organizational needs? A7: Yes, HRSD is highly customizable. DSS works closely with clients to design workflows and modules aligned with their unique HR processes, policies, and strategic goals.Q8: Why choose DSS for HRSD implementation? A8: DSS is a certified ServiceNow partner with deep experience in delivering successful HRSD projects. They offer tailored solutions, industry best practices, and a strategic approach to ensure measurable business outcomes.Q9: What industries does DSS support with HRSD solutions? A9: DSS serves a wide range of industries including media, finance, healthcare, retail, and technology — offering HRSD implementations tailored to each sector’s compliance needs, workflows, and employee expectations.Q10: How can I get started with ServiceNow HRSD through DSS? A10: Contact DSS to schedule a consultation. They’ll assess your needs, demonstrate the platform’s capabilities, and guide you through a transformation roadmap tailored to your HR objectives.

В дигиталната ера процесите в областта на човешките ресурси се развиват бързо, като стават все по-рационални и ефективни. ServiceNow HR Service Delivery (HRSD) е надеждна платформа, облачно базирана, предназначена да трансформира HR операциите чрез автоматизиране на рутинни задачи, улесняване на възможностите за самообслужване и подобряване на цялостната достъпност на HR услугите за служителите. Но HRSD е много повече от автоматизация; тя е свързана с подобряване на преживяванията на служителите чрез централизиране на HR услугите и информацията. Независимо дали сте HR специалист, ServiceNow разработчик или бизнес лидер, разбирането на възможностите на HRSD може значително да повиши ефективността на вашите HR стратегии и инициативи за дигитална трансформация.<h2>Разбиране на ServiceNow HR Service Delivery (HRSD)</h2>ServiceNow HRSD подобрява преживяванията на служителите, като се интегрира безпроблемно със съществуващите системи за управление на човешките ресурси. Тя гарантира, че данните текат ефективно, като осигурява гъвкавост и достъпност от всяко място и по всяко време. Автоматизирането на рутинните задачи позволява на специалистите по човешки ресурси да пренасочат фокуса си от административни задължения към стратегически инициативи с добавена стойност, като значително намаляват времето за реакция и ръчните грешки.<h3>Основни модули на HRSD</h3>ServiceNow HRSD се състои от няколко основни модула, всеки от които е насочен към специфични HR функции и предоставя мощни предимства:<ul><li>Център за обслужване на служителите: Този централизиран портал действа като едно гише за служителите, осигурявайки незабавен достъп до услуги, информация и заявки за поддръжка в областта на човешките ресурси. Той подобрява удовлетвореността на служителите, като намалява времето и сложността, свързани с достъпа до ресурсите на ЧР.</li><li>Управление на задачи и знания: Този модул подобрява начина, по който се управляват запитванията на служителите, като рационализира работните процеси. Автоматизираното проследяване на случаите и препоръките, базирани на изкуствен интелект, осигуряват по-бързо разрешаване на проблемите и последователни отговори, като повишават доверието на служителите в услугите в областта на човешките ресурси.</li><li>Въвеждане на служителите : Чрез автоматизиране на задачите по въвеждане в експлоатация, този модул осигурява структурирано, персонализирано въвеждане в експлоатация, като намалява административните разходи. Предприятията се възползват от повишената производителност на новоназначените служители, подобреното задържане и повишената ангажираност на служителите още от първия ден.</li><li>Технология за виртуални агенти: Чатботовете с изкуствен интелект бързо отговарят на често срещани запитвания от страна на служителите, като значително намаляват работното натоварване в областта на човешките ресурси и повишават оперативната ефективност. Организациите печелят от по-краткото време за разрешаване на проблемите и подобреното цялостно преживяване на служителите.</li><li>Управление на документи: Този модул осигурява ефективно управление и сигурно съхраняване на документите на служителите, като гарантира спазването на нормативните изисквания и повишава сигурността на данните. Той опростява процесите на извличане на документи, като прави одитите по-малко трудни и помага за поддържане на организационната цялост.</li><li>Инструменти за проучвания и обратна връзка: Тези инструменти събират информация за служителите чрез целенасочени проучвания, като осигуряват ценна обратна връзка за непрекъснато усъвършенстване на процесите в областта на човешките ресурси. Като разбират настроенията и опита на служителите, организациите могат да прилагат значими подобрения.</li><li>Отчитане и анализ: Усъвършенстваните възможности за анализ позволяват на екипите по човешки ресурси да измерват резултатите, да идентифицират тенденциите и да вземат информирани решения. Получените прозрения стимулират стратегическото планиране, оперативното съвършенство и непрекъснатото подобряване на процесите в областта на човешките ресурси.</li></ul>Научете повече за най-новите подобрения на ServiceNow: <a href="https://dss.bg/bg/news/unlock-the-power-of-servicenow-yokohama">Отключете мощта на ServiceNow Yokohama</a>. &nbsp;<h2>Как DSS може да ви помогне да внедрите ServiceNow HRSD</h2>DSS предоставя експертни консултации, безпроблемно внедряване и услуги по индивидуална интеграция за ServiceNow HR Service Delivery. Обслужвайки глобални клиенти в Европа, Обединеното кралство и САЩ, DSS осигурява ефективно внедряване, съобразено специално с нуждите на вашата организация. Нашият екип ще ви подрекпи в:<ul><li>Внедряване от край до край: Цялостни услуги от първоначалната оценка и стратегия до изпълнението и текущата поддръжка.</li><li>Персонализация и интеграция: Специализирани решения на HRSD, съобразени точно с вашите настоящи процеси и бъдещи бизнес цели.</li><li>Непрекъсната поддръжка и оптимизация: Редовни актуализации, поддръжка и подобрения, за да поддържате вашето HRSD решение актуално, ефикасно и ефективно.</li></ul>Вижте как DSS оптимизира операциите на известно филмово студио: <a href="https://dss.bg/bg/news/streamlining-servicenow-for-film-studio">Оптимизиране на ServiceNow за филмово студио</a>.<h2>Ползи от внедряването на ServiceNow HRSD</h2>Внедряването на ServiceNow HRSD може значително да трансформира HR функциите с ползи като:<ul><li>Повишена производителност на HR: Автоматизацията освобождава специалистите по човешки ресурси от рутинните задачи, като им позволява да се съсредоточат върху стратегическите инициативи и управлението на талантите.</li><li>Подобрена удовлетвореност на служителите: По-бързото време за реакция и по-точните решения подобряват преживяванията на служителите.</li><li>Унифицирана платформа за човешки ресурси: Централизираните услуги улесняват по-лесния и бърз достъп до информация, свързана с ЧР, като намаляват объркването и рационализират взаимодействието със служителите.</li><li>Възможности за самообслужване: Служителите могат самостоятелно да получават достъп до ресурси и да управляват задачите си, свързани с ЧР, което повишава автономността и намалява зависимостта от екипите по ЧР.</li><li>Мащабируемост и съответствие: Мащабируемо решение, което се адаптира към растежа на бизнеса и е в съответствие с глобалните регулаторни изисквания.</li><li>Решения, базирани на данни: Изчерпателните анализи предоставят полезни прозрения, позволяващи стратегическо планиране и проактивно управление на човешките ресурси.</li></ul><h2>Типичен процес на внедряване за ServiceNow HRSD</h2><figure class="image image_resized" style="width:75%;"><img src="https://cms.dss.bg/uploads/HRSD_IMPLEMENTATION_APPRAOCH_BG_0216d7efc1.png" alt="HRSD IMPLEMENTATION APPRAOCH" srcset="https://cms.dss.bg/uploads/thumbnail_HRSD_IMPLEMENTATION_APPRAOCH_BG_0216d7efc1.png 208w,https://cms.dss.bg/uploads/small_HRSD_IMPLEMENTATION_APPRAOCH_BG_0216d7efc1.png 500w,https://cms.dss.bg/uploads/medium_HRSD_IMPLEMENTATION_APPRAOCH_BG_0216d7efc1.png 750w,https://cms.dss.bg/uploads/large_HRSD_IMPLEMENTATION_APPRAOCH_BG_0216d7efc1.png 1000w," sizes="100vw"></figure>Внедряването на ServiceNow HR Service Delivery (HRSD) обикновено следва структуриран, поетапен подход, за да се осигури безпроблемна интеграция със съществуващите процеси и технологии. Първоначално внедряването започва с фаза на задълбочена оценка, при която нашите експерти от DSS оценяват текущите ви операции в областта на човешките ресурси, идентифицират болезнени точки и събират изисквания чрез интервюта със заинтересованите страни и сесии за картографиране на процесите. След тази оценка преминаваме към фазата на планиране и проектиране. На този етап се определят ясни цели на проекта, резултати и срокове. Също така създаваме подробни проекти на процесите и персонализации на работните процеси, съобразени специално с нуждите на вашата организация. Тук се извършва и планиране на интеграцията, като се очертава как ServiceNow HRSD ще взаимодейства със съществуващите ви системи за управление на човешките ресурси.Фазата на разработване и конфигуриране включва създаване на платформата, персонализиране на модулите и интегриране на ServiceNow HRSD със съществуващата софтуерна инфраструктура. На този етап експертите на DSS използват най-добрите практики, за да гарантират, че внедряването е в съответствие с индустриалните стандарти и стратегическите цели на вашата организация. След това идва ред на стриктното тестване, което включва както функционално тестване за валидиране на работните процеси, така и тестване за приемане от страна на потребителите (UAT) с участието на крайните потребители, за да се гарантира, че системата отговаря на техните очаквания. Всички проблеми, установени по време на тестването, се решават бързо, за да се гарантира безпроблемното пускане в експлоатация. Преди внедряването се провеждат изчерпателни обучителни сесии, за да се обучат служителите от отдел „Човешки ресурси“ и служителите за ефективното използване на платформата. DSS осигурява текуща поддръжка след пускането в експлоатация, като гарантира, че вашият екип може да управлява и оптимизира платформата с течение на времето. Непрекъснатата оценка и подобренията са част от нашия ангажимент да увеличим максимално вашата инвестиция и да гарантираме, че внедряването на HRSD последователно съответства на развиващите се организационни нужди.<h2>Защо да изберете DSS за внедряване на HRSD?</h2>Като официален партньор на ServiceNow, DSS има богат опит в успешното внедряване на HRSD, съобразено с различните бизнес нужди. Нашите специалисти гарантират, че Вашата организация използва напълно възможностите на HRSD, като улеснява цифровата трансформация и оперативното съвършенство.Прочетете за нашето успешно партньорство: <a href="https://dss.bg/bg/news/dss-becomes-official-servicenow-partner">DSS става официален партньор на ServiceNow</a>.<h2>Готови ли сте да трансформирате процесите си в областта на човешките ресурси?</h2>Свържете се с DSS днес и открийте как ServiceNow HRSD може да подобри възможностите ви в областта на човешките ресурси. Независимо дали става въпрос за подобряване на настаняването на служителите, оптимизиране на управлението на случаи или интегриране на усъвършенствани решения с изкуствен интелект, DSS е вашият доверен партньор за трансформация на човешките ресурси.Научете повече за нашите всеобхватни ServiceNow услуги на страницата ни за <a href="https://dss.bg/bg/services/servicenow-consulting">ServiceNow консултиране</a>.Трансформирайте процесите си в областта на човешките ресурси с DSS и ServiceNow HRSD - направете операциите си по-интелигентни, по-бързи и по-ефективни!

ServiceNow HR Service Delivery HRSD and everything you need to know about it

ServiceNow HR Service Delivery HRSD and everything you need to know about it.png

ServiceNow HRSD transforms your HR processes with automation, improving efficiency, productivity, and employee experience.

ServiceNow HRSD трансформира HR процесите с автоматизация, подобрявайки ефективността, продуктивността и изживяването на служителите.

ServiceNow HR Service Delivery (HRSD): Revolutionising HR Processes for Your Organisation

ServiceNow HR Service Delivery (HRSD): Революционизиране на HR процесите за вашата организация

We at DSS are excited to introduce an innovative, <a href="https://www.mon.bg/news/interaktivno-prilozhenie-pomaga-na-ucheniczite-da-uchat-pravilata-na-patya/" target="_blank" rel="noopener nofollow noreferrer">interactive app designed to help students from grades 1 to 12 develop essential road safety skills</a>. Created in collaboration with the Ministry of Education and the State Agency Road Safety, this app takes a fresh approach to teaching road safety, making it accessible, engaging, and age-appropriate.DSS has also been involved in various innovative educational projects, such as revolutionising <a href="https://dss.bg/news/revolutionising-teacher-allocation-dss-open-source-web-app">teacher allocation systems</a> and developing <a href="https://dss.bg/news/dss-develops-a-modern-remote-assessment-tool-for-bulgarian-schools">modern remote assessment tools</a> for Bulgarian schools.<h2>&nbsp;</h2><h2>Age-Specific Learning Sections</h2><h3>Grades 1-4: Learning Through Play</h3>The youngest learners are introduced to the basics of road safety through a fun and educational game. Following the route to school of a little friend called Foxy, they learn how to safely cross streets, recognise road signs, and behave responsibly near traffic in a way that feels like play, not a lesson.<figure class="image image_resized" style="width:75%;"><img src="https://cms.dss.bg/uploads/image_1a1a01762d.png" alt="Road Safety Game Screen" srcset="https://cms.dss.bg/uploads/thumbnail_image_1a1a01762d.png 219w,https://cms.dss.bg/uploads/small_image_1a1a01762d.png 500w,https://cms.dss.bg/uploads/medium_image_1a1a01762d.png 750w,https://cms.dss.bg/uploads/large_image_1a1a01762d.png 1000w," sizes="100vw"></figure>&nbsp;<h3>Grades 5-7: Real-Life Scenarios</h3>Students in middle school face more advanced challenges. This section uses real-life scenarios and thought-provoking questions to encourage critical thinking and decision-making. Whether it's about cycling safety, navigating busy streets, or understanding how to interact with other road users, this part of the app helps students apply what they've learned in practical situations.<figure class="image image_resized" style="width:75%;"><img src="https://cms.dss.bg/uploads/image_145e429065.png" alt="Road Safe screen - 5-7 grade" srcset="https://cms.dss.bg/uploads/thumbnail_image_145e429065.png 219w,https://cms.dss.bg/uploads/small_image_145e429065.png 500w,https://cms.dss.bg/uploads/medium_image_145e429065.png 750w,https://cms.dss.bg/uploads/large_image_145e429065.png 1000w," sizes="100vw"></figure>&nbsp;<h3>Grades 8-12: Advanced Skills and Awareness</h3>High school students tackle more complex scenarios that reflect real-world challenges. From identifying potential risks on the road to understanding how weather and traffic conditions affect safety, this section is designed to prepare them for the responsibilities of being active participants in traffic - whether as pedestrians, cyclists, or future drivers.<figure class="image image_resized" style="width:75%;"><img src="https://cms.dss.bg/uploads/image_0113bc53a5.png" alt="Road Safe screen - 8-12 grade" srcset="https://cms.dss.bg/uploads/thumbnail_image_0113bc53a5.png 219w,https://cms.dss.bg/uploads/small_image_0113bc53a5.png 500w,https://cms.dss.bg/uploads/medium_image_0113bc53a5.png 750w,https://cms.dss.bg/uploads/large_image_0113bc53a5.png 1000w," sizes="100vw"></figure>&nbsp;<h3>Why it Stands Out ?</h3>What makes this app truly special is its interactive design. Each category is packed with animations, sound effects (for the youngest), and instant feedback that keeps students engaged and helps them learn from their mistakes. It's not just about memorising rules - it's about building skills and confidence in a dynamic and fun way.<figure class="image image_resized" style="width:75%;"><img src="https://cms.dss.bg/uploads/image_0c891173ad.png" alt="Road Safe screen - 1-4 grade results" srcset="https://cms.dss.bg/uploads/thumbnail_image_0c891173ad.png 245w,https://cms.dss.bg/uploads/small_image_0c891173ad.png 500w,https://cms.dss.bg/uploads/medium_image_0c891173ad.png 750w,https://cms.dss.bg/uploads/large_image_0c891173ad.png 1000w," sizes="100vw"></figure>&nbsp;<h3>Developed in Collaboration with Experts</h3>Created in close partnership with the Ministry of Education and Science and the State Agency "Road Safety", this application meets high educational standards and is adapted to the needs of students. It is suitable for both classroom use and home learning, making it a valuable resource for teachers, parents, and students.This initiative continues DSS’s dedication to enhancing educational resources, as demonstrated by our previous projects such as <a href="https://dss.bg/news/elearn-web-repository-for-bulgarian-schools">eLearn - a comprehensive web repository for Bulgarian schools</a>.&nbsp;<h3>A Step Towards a Safer Future</h3>The interactive application for acquiring and developing road safety skills is not just an educational tool - it's an investment in the safety of our children. With its help, they gain knowledge and skills that will help them move safely and responsibly.At DSS, we continue to drive innovation in the educational sector through <a href="https://dss.bg/services/software-engineering">cutting-edge software solutions</a>. Whether it’s enhancing remote learning, improving resource accessibility, or developing tailored applications, <a href="https://dss.bg/about-us#contact-us-form">our expertise is here to help</a>.

ДСС с гордост представя <a href="https://www.mon.bg/news/interaktivno-prilozhenie-pomaga-na-ucheniczite-da-uchat-pravilata-na-patya/" target="_blank" rel="noopener nofollow noreferrer">иновативно интерактивно приложение, което помага на ученици от 1-ви до 12-ти клас да усвоят и упражнят основни умения в сферата на пътната безопасност</a>. Създадено в партньорство с Министерството на Образованието и Науката (МОН) и Държавна агенция „Безопасност на движението по пътищата“, приложението предлага съвременен и ангажиращ подход към обучението по пътна безопасност, като го прави достъпно, интересно и подходящо за всяка възрастова група. &nbsp;DSS участва и в различни иновативни образователни проекти, като революционизиране на<a href="https://dss.bg/bg/news/revolutionising-teacher-allocation-dss-open-source-web-app"> система за разпределение на учители</a> и разработване на <a href="https://dss.bg/bg/news/dss-develops-a-modern-remote-assessment-tool-for-bulgarian-schools">съвременни инструменти за дистанционно оценяване</a> за българските училища.Приложението е разделено на три основни секции, съобразни с възрастта, нуждите и уменията на учениците.&nbsp;<h3>1-ви до 4-ти клас: Учене чрез игра</h3>Най-малките ученици се запознават с основите на пътната безопасност чрез забавна игра, в която отговарят на тематични въпроси и проследяват маршрута до училище на своя приятел – лисичето Фокси. С помощта на ярки визуализации и лесен за използване интерфейс, децата учат как да пресичат безопасно, да разпознават пътни знаци и да се държат отговорно на пътя. Всичко това е представено под формата на игра, която прави ученето забавно и увлекателно.&nbsp; &nbsp;<figure class="image image_resized" style="width:75%;"><img src="https://cms.dss.bg/uploads/image_1a1a01762d.png" alt="Road Safety Game Screen" srcset="https://cms.dss.bg/uploads/thumbnail_image_1a1a01762d.png 219w,https://cms.dss.bg/uploads/small_image_1a1a01762d.png 500w,https://cms.dss.bg/uploads/medium_image_1a1a01762d.png 750w,https://cms.dss.bg/uploads/large_image_1a1a01762d.png 1000w," sizes="100vw"></figure>&nbsp;&nbsp;<h3>5-ти до 7 клас: Практически ситуации</h3>Учениците в тази възрастова група се изправят пред реалистични казуси, които изискват критично мислене и вземане на решения. Казусите включват сценарии като безопасно управление на велосипед и електрическа тротинетка, взаимодействие с останалите участници в движението и други.&nbsp;&nbsp;<figure class="image image_resized" style="width:75%;"><img src="https://cms.dss.bg/uploads/image_145e429065.png" alt="Road Safe screen - 5-7 grade" srcset="https://cms.dss.bg/uploads/thumbnail_image_145e429065.png 219w,https://cms.dss.bg/uploads/small_image_145e429065.png 500w,https://cms.dss.bg/uploads/medium_image_145e429065.png 750w,https://cms.dss.bg/uploads/large_image_145e429065.png 1000w," sizes="100vw"></figure>&nbsp;<h3>8-ми до 12-ти клас: Напреднали умения и осъзнатост &nbsp;</h3>За най-големите ученици приложението предлага задълбочени въпроси и ситуации, които симулират реални предизвикателства на пътя. От разбирането на влиянието на метеорологичните условия и трафика върху безопасността, до подготовката за бъдещите им роли като шофьори, тази секция развива тяхната увереност и чувството за отговорност на пътя.&nbsp;&nbsp;<figure class="image image_resized" style="width:75%;"><img src="https://cms.dss.bg/uploads/image_0113bc53a5.png" alt="Road Safe screen - 8-12 grade" srcset="https://cms.dss.bg/uploads/thumbnail_image_0113bc53a5.png 219w,https://cms.dss.bg/uploads/small_image_0113bc53a5.png 500w,https://cms.dss.bg/uploads/medium_image_0113bc53a5.png 750w,https://cms.dss.bg/uploads/large_image_0113bc53a5.png 1000w," sizes="100vw"></figure>&nbsp;<h3>Какво прави приложението специално?</h3>Приложението впечатлява с интерактивния си дизайн, който ангажира учениците чрез анимации, звукови ефекти за най-малките и незабавната обратна връзка. Вместо да се фокусира върху запомняне на правила, то насърчава изграждането на практически умения и увереност.&nbsp;&nbsp;<figure class="image image_resized" style="width:75%;"><img src="https://cms.dss.bg/uploads/image_0c891173ad.png" alt="Road Safe screen - 1-4 grade results" srcset="https://cms.dss.bg/uploads/thumbnail_image_0c891173ad.png 245w,https://cms.dss.bg/uploads/small_image_0c891173ad.png 500w,https://cms.dss.bg/uploads/medium_image_0c891173ad.png 750w,https://cms.dss.bg/uploads/large_image_0c891173ad.png 1000w," sizes="100vw"></figure><h3>&nbsp;</h3><h3>Разработено съвместно с експерти</h3>Създадено в тясно сътрудничество с Министерството на Образованието и Науката и Държавна агенция „Безопасност на движението по пътищата“, приложението отговаря на високите образователни стандарти и е адаптирано към нуждите н учениците. То е подходящо както за използване в класната стая, така и у дома, което го прави ценен ресурс за учители, родители и ученици. &nbsp;Тази инициатива продължава отдадеността на DSS за подобряване на образователните ресурси, както беше показано от предишните ни проекти като <a href="https://dss.bg/bg/news/elearn-web-repository-for-bulgarian-schools">eLearn - цялостно уеб хранилище за български училища</a>.&nbsp;<h3>Стъпка към едно по-безопасно бъдеще</h3>Интерактивното приложение за придобиване и развиване на компетентности по пътна безопасност &nbsp;не е просто образователен инструмент – то е инвестиция в сигурността на нашите деца. С негова помощ те придобиват знания и умения, които ще им помагат да се движат безопасно и отговорно.В DSS продължаваме да насърчаваме иновациите в образователния сектор чрез <a href="https://dss.bg/bg/services/software-engineering">авангардни софтуерни решения</a>. Независимо дали става въпрос за подобряване на дистанционното обучение, подобряване на достъпа до ресурси или разработване на персонализирани приложения, <a href="https://dss.bg/bg/about-us#contact-us-form">нашият екип е тук, за да ви помогне</a>.

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New interactive app teaches road safety skills to students in grades 1-12. Learn how to stay safe on the roads.

Ново интерактивно приложение за ученици от 1 до 12 клас. Научи как да си безопасен на пътя.



Interactive App Teaches Road Safety to Students (Grades 1-12) 

Ново приложение за деца: Игри и уроци за пътна безопасност

We are proud to announce that DSS has successfully registered its logo as an official trademark with the European Union Intellectual Property Office (EUIPO) under trademark number <a href="https://euipo.europa.eu/eSearch/#details/trademarks/019052008" target="_blank" rel="noopener nofollow noreferrer">019052008</a>. This milestone marks an important step in our company’s growth and strengthens our position as a trusted and recognizable brand across the entire European Union.<h2>What Does the Trademark Cover?</h2>The DSS trademark is registered in Nice Classes 9, 41 and 42, which strategically align with our core business activities:&nbsp;<ul><li>Class 9: Software, applications, and technology solutions.&nbsp;</li><li>Class 41: Educational and training services, including IT and software training.&nbsp;</li><li>Class 42: IT consultancy, software development, technological services, and system integration.</li></ul>By covering these key categories, DSS ensures comprehensive brand protection across all services and solutions we provide to our customers and partners.&nbsp;<h2>Why is This Important?</h2>Securing our logo as a trademark within the EUIPO framework provides several significant benefits for DSS:&nbsp;<ul><li>Enhanced Brand Protection: The trademark grants exclusive rights to use the DSS logo across all EU member states, protecting it from unauthorized use.&nbsp;</li><li>Stronger Market Positioning: A registered trademark reinforces DSS’s credibility and professionalism in the eyes of clients, partners and competitors.&nbsp;</li><li>Support for Growth and Expansion: As DSS continues to expand its presence across Europe, our trademark serves as a valuable asset that helps build consistent brand recognition.&nbsp;</li><li>Legal Safeguards: The registration provides a solid legal foundation to defend against misuse or imitation of our brand identity.&nbsp;</li></ul><h2>Commitment to Excellence</h2>At DSS, we are dedicated to delivering cutting-edge technology <a href="https://dss.bg/solutions/ocr">solutions</a>, expert IT <a href="https://dss.bg/services/servicenow-consulting">consultancy</a>, and innovative digital <a href="https://dss.bg/services/cloud-and-devops">services</a> to clients across various industries. Our newly registered trademark reflects this commitment by ensuring that our brand identity is protected, recognizable, and synonymous with quality and innovation.&nbsp;<h2>Looking Ahead&nbsp;</h2>With our logo now officially registered across the EU, DSS is better positioned than ever to pursue strategic partnerships, enter new markets, and continue to build trust with businesses and organizations seeking reliable technology solutions and services.&nbsp; We are excited about this next chapter in DSS’s growth and look forward to continuing to provide value and innovation to our clients – with our trusted brand standing behind every solution we deliver.&nbsp;<h2>Partner with a Trusted and Recognized Technology Leader&nbsp;</h2>With our brand now officially protected across the European Union, DSS stands ready to support your business with innovative technology solutions, expert consultancy, and reliable services.&nbsp; <a href="https://dss.bg/#contact-us-form">Contact</a> us today to discover how DSS can help drive your digital transformation and deliver tailored solutions to meet your needs.

С гордост обявяваме, че DSS успешно регистрира своето лого като официална търговска марка в Службата на Европейския съюз за интелектуална собственост (EUIPO) под номер на търговска марка <a href="https://euipo.europa.eu/eSearch/#details/trademarks/019052008" target="_blank" rel="noopener nofollow noreferrer">019052008</a>. Тази важна стъпка отбелязва значителен етап в развитието на нашата компания и укрепва позицията ни като надеждна и разпознаваема марка в целия Европейски съюз.<h2>Какво обхваща търговската марка?</h2>Търговската марка DSS е регистрирана в Ница класове 9, 41 и 42, които стратегически съответстват на основните ни бизнес дейности:<ul><li>Клас 9: Софтуер, приложения и технологични решения.</li><li>Клас 41: Образователни и обучителни услуги, включително IT и софтуерни обучения.</li><li>Клас 42: IT консултации, софтуерна разработка, технологични услуги и системна интеграция.</li></ul>С покриването на тези ключови категории DSS осигурява цялостна защита на марката за всички услуги и решения, които предоставяме на нашите клиенти и партньори.<h2>Защо това е важно?</h2>Осигуряването на нашето лого като търговска марка в рамките на EUIPO предоставя няколко съществени предимства за DSS:<ul><li>Засилена защита на марката: Търговската марка дава изключителни права за използване на логото на DSS във всички държави-членки на ЕС, предпазвайки го от неоторизирана употреба.</li><li>По-силно пазарно позициониране: Регистрираната търговска марка засилва достоверността и професионализма на DSS в очите на клиенти, партньори и конкуренти.</li><li>Подкрепа за растеж и разширяване: С продължаващото разширяване на присъствието на DSS в Европа, нашата търговска марка служи като ценен актив, който помага за изграждането на последователно разпознаване на марката.</li><li>Правна защита: Регистрацията осигурява стабилна правна основа за защита срещу злоупотреба или имитация на нашата корпоративна идентичност.</li></ul><h2>Обещание за съвършенство</h2>В DSS се стремим да предоставяме иновативни технологични <a href="https://dss.bg/bg/solutions/ocr">решения</a>, експертни IT <a href="https://dss.bg/bg/services/servicenow-consulting">консултации</a> и дигитални <a href="https://dss.bg/bg/services/cloud-and-devops">услуги</a> на клиенти от различни индустрии. Нашата новорегистрирана търговска марка отразява този ангажимент, като гарантира, че корпоративната ни идентичност е защитена, разпознаваема и синоним на качество и иновации.<h2>Гледайки напред</h2>С официално регистрираното ни лого в ЕС, DSS е по-добре позиционирана от всякога да преследва стратегически партньорства, да навлиза на нови пазари и да продължава да изгражда доверие сред бизнеса и организациите, търсещи надеждни технологични решения и услуги.Изключително сме развълнувани от този нов етап в растежа на DSS и очакваме с нетърпение да продължим да предоставяме стойност и иновации на нашите клиенти – с нашата доверена марка, стояща зад всяко решение, което предлагаме.<h2>Партнирайте си с доверен и разпознаваем технологичен лидер</h2>Сега, когато марката ни е официално защитена в целия Европейски съюз, DSS е готова да подкрепи вашия бизнес с иновативни технологични решения, експертни консултации и надеждни услуги.<a href="https://dss.bg/bg#contact-us-form">Свържете</a> се с нас днес, за да разберете как DSS може да помогне за вашата дигитална трансформация и да предостави персонализирани решения, съобразени с вашите нужди. &nbsp;

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DSS has registered its logo as an official trademark with the European Union Intellectual Property Office (EUIPO)

DSS регистрира логото си като официална търговска марка в Службата на Европейския съюз за интелектуална собственост (EUIPO)

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DSS Strengthens Its Brand Presence with Official Trademark Registration Across the EU 

DSS укрепва присъствието на своята марка с официална регистрация в ИС регистъра за интелектуална собственост на ЕС

<h2>Introduction</h2>ServiceNow has just unveiled its latest innovation: the Yokohama release. This update brings a wave of enhancements designed to streamline workflows, boost productivity, and drive greater efficiency across your organization. At DSS, we understand the importance of staying ahead of the curve, and we're excited to share how the Yokohama release can transform your business and how our expertise can help you leverage its full potential.<h2>What's New in ServiceNow Yokohama?</h2>The Yokohama release focuses on empowering businesses with intelligent automation, enhanced user experiences, and improved security. Here's a breakdown of the key innovations:<ul><li>Enhanced AI and Automation:&nbsp;<ul><li>Yokohama strengthens its AI capabilities with advancements in predictive intelligence and automation. This means smarter workflows, faster issue resolution, and proactive problem management.</li><li>Business Benefit: Reduced manual effort, faster response times, and improved decision-making.</li></ul></li><li>Improved User Experience:&nbsp;<ul><li>The platform boasts a more intuitive and streamlined user interface, making it easier for employees and customers to navigate and utilize ServiceNow's powerful features.</li><li>Business Benefit: Increased user adoption, improved employee satisfaction, and enhanced customer experience.</li></ul></li><li>Enhanced Security and Compliance:&nbsp;<ul><li>Yokohama introduces robust security enhancements, ensuring your data remains protected and your operations compliant with industry regulations.</li><li>Business Benefit: Reduced risk of security breaches and improved compliance posture.</li></ul></li><li>Platform Growth and Improvements:&nbsp;<ul><li>Improvements to the platform as a whole, for better performance and scalability.</li><li>Business Benefit: A more stable and reliable platform for your business.</li></ul></li></ul><h2>How These Features Help Your Business</h2>The innovations in the Yokohama release translate into tangible benefits for your business:<ul><li>Increased Efficiency: Automation reduces manual tasks, freeing up your team to focus on strategic initiatives.</li><li>Enhanced Productivity: Streamlined workflows and intuitive interfaces empower employees to work more efficiently.</li><li>Improved Customer Satisfaction: Faster issue resolution and personalized experiences lead to happier customers.</li><li>Reduced Costs: Automation and proactive problem management help minimize downtime and reduce operational expenses.</li><li>Strengthened Security: Protecting your data and ensuring compliance builds trust and mitigates risk.</li></ul><h2>DSS: Your Partner in ServiceNow Success</h2>At DSS, we're committed to helping our clients maximise the value of their ServiceNow investments. Our team of certified experts possesses deep knowledge and experience in implementing and <a href="https://dss.bg/services/servicenow-consulting">optimising ServiceNow solutions</a> (you can check our latests ServiceNow case study <a href="https://dss.bg/news/streamlining-servicenow-for-film-studio">here</a>).<ul><li>Expert Implementation: We provide seamless implementation services, ensuring a smooth transition to the Yokohama release.</li><li>Customisation and Optimisation: We tailor ServiceNow to your specific business needs, maximising its effectiveness.</li><li>Ongoing Support and Maintenance: We offer comprehensive support to ensure your ServiceNow platform remains stable and performs optimally.</li><li>Proactive guidance: We keep our clients up to date on new releases, and best practices.</li></ul><h2> Our Expertise</h2>We have a proven track record of helping businesses across various industries leverage ServiceNow to achieve their goals. Our expertise spans:<ul><li>IT Service Management (ITSM)</li><li>IT Operations Management (ITOM)</li><li>Customer Service Management (CSM)</li><li>HR Service Delivery (HRSD)</li><li>Platform Upgrades and Migrations.</li></ul><h2>Ready to Transform Your Business?</h2>Don’t let the competitive landscape leave you behind. <a href="https://dss.bg/about-us#contact-us-form">Contact us today</a> to learn how the ServiceNow Yokohama release can drive your digital transformation—and discover how our tailored solutions and expert guidance can help you stay ahead of the curve.<h2>Q&amp;A</h2>Q1: What is the ServiceNow Yokohama release? A1: The Yokohama release is ServiceNow’s latest platform update, introducing enhancements in AI, automation, user experience, security, and platform performance. It’s designed to help businesses streamline workflows, improve productivity, and enhance compliance.Q2: What are the key features of the ServiceNow Yokohama release? A2: Key innovations include enhanced AI for predictive intelligence, a more intuitive user interface, robust security upgrades, and overall platform improvements for scalability and reliability.Q3: How does the Yokohama release benefit businesses? A3: It increases operational efficiency, improves employee and customer satisfaction, reduces manual tasks, strengthens data security, and helps lower operational costs through intelligent automation.Q4: Who can benefit from upgrading to the Yokohama release? A4: Any organization using ServiceNow can benefit, especially those aiming to enhance service delivery, reduce costs, improve compliance, and drive digital transformation across departments like IT, HR, and customer service.Q5: How can DSS help with the ServiceNow Yokohama release? A5: DSS provides expert implementation, customization, support, and proactive guidance. Our certified consultants help organizations transition smoothly, optimize the platform, and ensure long-term success.Q6: What industries does DSS support with ServiceNow solutions? A6: DSS works with a wide range of industries including finance, healthcare, telecom, public sector, and enterprise IT, offering tailored ServiceNow solutions that align with specific operational goals.Q7: What ServiceNow modules does DSS specialize in? A7: DSS has deep expertise in IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), HR Service Delivery (HRSD), and platform upgrades/migrations.Q8: Why choose DSS as your ServiceNow partner? A8: DSS offers a holistic approach—from implementation to ongoing support—customizing solutions to meet client needs and ensuring optimal platform performance while keeping clients ahead of the curve with best practices and release updates. &nbsp;

<h2>Въведение</h2>ServiceNow току-що представи най-новата си иновация: версия Yokohama. Тази актуализация носи вълна от подобрения, предназначени да рационализират работните процеси, да повишат производителността и да осигурят по-голяма ефективност във вашата организация. В DSS разбираме важността на това да останем в крак с новостите и сме развълнувани да споделим как версия Yokohama може да трансформира вашия бизнес и как нашият опит може да ви помогне да използвате пълния потенциал на ServiceNow.<h2>Какво е новото в ServiceNow Yokohama?</h2>Версия Yokohama се фокусира върху предоставянето на възможности на бизнеса с интелигентна автоматизация, подобрено потребителско изживяване и подобрена сигурност. Ето преглед на основните нововъведения:<ul><li>Усъвършенстван изкуствен интелект и автоматизация:&nbsp;<ul><li>Yokohama подсилва изкуствения интелект в ServiceNow с постижения в областта на прогнозния интелект и автоматизацията. Това означава по-интелигентни работни потоци, по-бързо разрешаване на проблеми и проактивно управление на проблеми.</li><li>Полза за бизнеса: Намаляване на ръчните усилия, по-бърза реакция и подобрено вземане на решения.</li></ul></li><li>Подобрено потребителско изживяване:&nbsp;<ul><li>Платформата може да се похвали с по-интуитивен и рационализиран потребителски интерфейс, което улеснява служителите и клиентите да се ориентират и да използват мощните функции на ServiceNow.</li><li>Полза за бизнеса: По-голямо приемане от страна на потребителите, подобрена удовлетвореност на служителите и подобрено обслужване на клиентите.</li></ul></li><li>Повишена сигурност и съответствие:&nbsp;<ul><li>Yokohama въвежда солидни подобрения в сигурността, като гарантира, че данните ви са защитени, а операциите ви са в съответствие с нормативните изисквания в бранша.</li><li>Полза за бизнеса: Намален риск от пробиви в сигурността и подобрена позиция на съответствие.</li></ul></li><li>Растеж и подобрения на платформата:&nbsp;<ul><li>Подобрения на платформата като цяло, за по-добра производителност и мащабируемост.</li><li>Полза за бизнеса: По-стабилна и надеждна платформа за вашия бизнес. &nbsp;</li></ul></li></ul><h2>Как тези функции помагат на вашия бизнес</h2>Иновациите в новата версия на Yokohama се превръщат в осезаеми ползи за вашия бизнес:<ul><li>Повишена ефективност: Автоматизацията намалява ръчните задачи, като освобождава екипа ви да се съсредоточи върху стратегически инициативи.</li><li>Повишена производителност: Усъвършенстваните работни процеси и интуитивните интерфейси дават възможност на служителите да работят по-ефективно.</li><li>Подобрена удовлетвореност на клиентите: По-бързото разрешаване на проблеми и персонализираните преживявания водят до по-доволни клиенти.</li><li>Намалени разходи: Автоматизацията и проактивното управление на проблемите помагат да се сведе до минимум времето за престой и да се намалят оперативните разходи.</li><li>Засилена сигурност: Защитата на вашите данни и осигуряването на съответствие изграждат доверие и намаляват риска.</li></ul><h2>DSS: Вашият партньор в успеха на ServiceNow</h2>В DSS се стремим да помагаме на нашите клиенти да увеличат максимално стойността на своите инвестиции в ServiceNow. Нашият екип от сертифицирани експерти притежава задълбочени познания и опит във <a href="https://dss.bg/bg/services/servicenow-consulting">внедряването и оптимизирането на решения в ServiceNow</a> (може да разгледате скорошен ServiceNow проект <a href="https://dss.bg/bg/news/streamlining-servicenow-for-film-studio">тук</a>):<ul><li>Експертно внедряване: Ние предоставяме услуги за безпроблемно внедряване, като осигуряваме плавен преход към версията на Йокохама.</li><li>Персонализация и оптимизация: Приспособяваме ServiceNow към специфичните ви бизнес нужди, като увеличаваме ефективността му.</li><li>Текуща поддръжка и поддръжка: Предлагаме цялостна поддръжка, за да гарантираме, че вашата платформа ServiceNow остава стабилна и работи оптимално.</li><li>Проактивни насоки: Ние държим клиентите си в течение на новите версии и най-добрите практики. &nbsp;</li></ul><h2>Нашият опит</h2>Имаме доказан опит в подпомагането на фирми от различни индустрии да използват ServiceNow за постигане на своите цели. Нашият опит обхваща (но не само):<ul><li>Управление на ИТ услуги (ITSM)</li><li>Управление на ИТ операциите (ITOM)</li><li>Управление на обслужването на клиенти (CSM)</li><li>Предоставяне на услуги в областта на човешките ресурси (HRSD)</li><li>Надграждане и миграция на платформи.</li></ul><h2>Готови ли сте да трансформирате бизнеса си?</h2>Не позволявайте на конкурентната среда да ви изостави. <a href="https://dss.bg/bg/about-us#contact-us-form">Свържете се с нас</a> днес, за да научите как версията на ServiceNow Yokohama може да стимулира вашата дигитална трансформация - и да откриете как нашите персонализирани решения и експертни насоки могат да ви помогнат да останете начело на кривата. &nbsp;

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Unlock the full potential of ServiceNow Yokohama with DSS! Enhance automation, security & AI for a smarter, more efficient business.

Отключете пълния потенциал на ServiceNow Yokohama с DSS! Усъвършенствайте автоматизацията, сигурността и изкуствения интелект за интелигентен и ефективен бизнес

Unlock the Power of ServiceNow Yokohama.jpg

Unlock the Power of ServiceNow Yokohama

Отключете възможностите с ServiceNow Йокохама

In today's digital landscape, ensuring the security and efficiency of IT operations is more crucial than ever. The <a href="https://store.servicenow.com/sn_appstore_store.do#!/store/application/dff1e1833b1a161061346b0c95e45a63/1.0.0?referer=%2Fstore%2Fsearch%3Flistingtype%3Dallintegrations%25253Bancillary_app%25253Bcertified_apps%25253Bcontent%25253Bindustry_solution%25253Boem%25253Butility%25253Btemplate%25253Bgenerative_ai%25253Bsnow_solution%26q%3DUser%2520Inactivity%2520Tracker&amp;sl=sh" target="_blank" rel="noopener nofollow noreferrer">DSS User Inactivity Tracker for ServiceNow</a> is a cutting-edge solution designed to help organisations automate user activity oversight, enhancing security and compliance while minimising administrative workload.<h2> Who Benefits from the User Inactivity Tracker?</h2>This application is tailored for businesses and IT teams that prioritise security and operational efficiency. It is especially beneficial for organisations that need to ensure user accounts are actively managed and unauthorised access is prevented. By automating inactivity detection and response, companies can safeguard their sensitive data and reduce potential security risks.&nbsp;<h2>Who Will Use the Application?</h2>The User Inactivity Tracker is designed for IT administrators, security teams, and compliance officers who manage user accounts and access permissions. These professionals can leverage the tool to streamline account monitoring, enforce security policies, and maintain an up-to-date user directory with minimal manual intervention.<h3>Key Features &amp; Benefits</h3><ul><li>Comprehensive Monitoring: Tracks user activity across designated tables and fields within the system.</li><li>Daily Activity Tracking: Regularly assesses login patterns to detect inactivity.</li><li>Automated Inactivity Response:<ul><li>Deactivates and locks inactive user accounts.</li><li>Generates and assigns tasks to relevant teams for group and role removal.</li><li>Sends timely reminder notifications and deactivation alerts to affected users and administrators.</li></ul></li><li>Seamless Integration: Works natively within ServiceNow, ensuring a user-friendly experience and smooth implementation.</li></ul><h2>Why Choose the User Inactivity Tracker?</h2>What sets this tool apart is its robust automation, real-time monitoring, and ease of customisation. It reduces the burden of manual user management, allowing IT teams to focus on strategic initiatives. By implementing this solution, organisations can ensure compliance with security policies, improve operational efficiency, and protect against unauthorised access.&nbsp;<h2>Real-World Example: Automating User Lifecycle Management</h2>Scenario: A global financial services company manages over 5,000 ServiceNow user accounts across multiple departments and regions. When employees leave, transfer roles, or go inactive for extended periods, their accounts were often forgotten or left active for months, posing serious security risks and compliance gaps during audits.With the DSS User Inactivity Tracker, the company now:<ul><li>Automatically detects inactivity after 60 days.</li><li>Sends users a reminder notification before deactivation.</li><li>Automatically deactivates accounts and removes group memberships.</li><li>Generates a ServiceNow task for IT to review high-risk accounts.</li><li>Provides audit trails for compliance reporting.</li></ul>The result? Reduced manual work, improved security, and a cleaner user directory - all while staying fully compliant with internal policies and external regulations.<img class="image_resized" style="width:50%;" src="https://cms.dss.bg/uploads/DSS_User_Inactivity_Application_Configuration_page_edb0795654.png" alt="DSS User Inactivity Application - Configuration page" srcset="https://cms.dss.bg/uploads/thumbnail_DSS_User_Inactivity_Application_Configuration_page_edb0795654.png 245w,https://cms.dss.bg/uploads/small_DSS_User_Inactivity_Application_Configuration_page_edb0795654.png 500w,https://cms.dss.bg/uploads/medium_DSS_User_Inactivity_Application_Configuration_page_edb0795654.png 750w,https://cms.dss.bg/uploads/large_DSS_User_Inactivity_Application_Configuration_page_edb0795654.png 1000w," sizes="100vw"><img class="image_resized" style="width:50%;" src="https://cms.dss.bg/uploads/DSS_User_Inactivity_Application_Preview_Email_cd1c41168d.png" alt="DSS User Inactivity Application - Preview Email" srcset="https://cms.dss.bg/uploads/thumbnail_DSS_User_Inactivity_Application_Preview_Email_cd1c41168d.png 245w,https://cms.dss.bg/uploads/small_DSS_User_Inactivity_Application_Preview_Email_cd1c41168d.png 500w,https://cms.dss.bg/uploads/medium_DSS_User_Inactivity_Application_Preview_Email_cd1c41168d.png 750w,https://cms.dss.bg/uploads/large_DSS_User_Inactivity_Application_Preview_Email_cd1c41168d.png 1000w," sizes="100vw"><h2>System Requirements</h2>The User Inactivity Tracker is designed to function seamlessly within any ServiceNow environment. It does not require additional plugins or third-party tools, making it a hassle-free addition to any user management strategy.&nbsp;<h2>Explore More ServiceNow Solutions</h2>Looking to enhance your ServiceNow capabilities even further? Check out some of our other <a href="https://dss.bg/news?categories=servicenow">ServiceNow solutions and case studies</a> to see how we’ve helped organisations streamline IT processes, improve user management, and enhance operational resilience. Whether you need custom applications, integrations, or end-to-end ServiceNow development, our team can help.&nbsp;<h2>Take Control of User Inactivity with DSS User Inactivity Tracker</h2>Protect your organisation from the risks of inactive accounts and manual user management processes. ✔️ Automate user lifecycle management ✔️ Ensure compliance with security policies ✔️ Streamline IT operations<a href="https://dss.bg/services/servicenow-consulting#contact-us-form">Schedule a Demo</a> today to see how the DSS User Inactivity Tracker can work within your ServiceNow environment.<h2>Q&amp;A</h2>Q1: What is the DSS User Inactivity Tracker for ServiceNow? A1: The DSS User Inactivity Tracker is a ServiceNow-native application designed to monitor user activity, automate deactivation of inactive accounts, and support compliance with security policies — all while reducing manual administrative work.Q2: Who can benefit from using the User Inactivity Tracker? A2: The tool is ideal for IT administrators, security teams, and compliance officers in organizations that prioritize secure user account management and need to automate the tracking of user activity within ServiceNow.Q3: What problems does the User Inactivity Tracker solve? A3: It addresses security risks associated with inactive user accounts, reduces administrative workload, helps maintain a clean and accurate user directory, and supports audit readiness and compliance.Q4: How does the application detect and handle inactive accounts? A4: It tracks login and usage activity daily across designated tables, identifies users inactive beyond a set period (e.g., 60 days), and can automatically deactivate accounts, remove roles and groups, notify users, and generate review tasks for IT.Q5: Is the DSS User Inactivity Tracker easy to implement? A5: Yes, the application is built to work natively within ServiceNow and does not require any third-party tools or plugins, ensuring fast and seamless deployment.Q6: Can the User Inactivity Tracker be customised for different business needs? A6: Absolutely. The tool is highly configurable, allowing businesses to define their own inactivity thresholds, notification templates, task assignments, and deactivation rules to align with internal policies.Q7: Does this tool support compliance and audit requirements? A7: Yes, it maintains an audit trail of deactivation actions, task assignments, and user notifications — supporting compliance with internal and external regulations.Q8: What real-world use cases exist for the User Inactivity Tracker? A8: One example is a financial services firm managing 5,000+ accounts. They used the tool to automate detection and deactivation of inactive users, reducing manual work, enhancing security, and passing audits with a clean, compliant user directory.Q9: Are there any system requirements for using the User Inactivity Tracker? A9: The tool runs within any standard ServiceNow environment and doesn’t require additional tools, plugins, or integrations — making it easy to install and maintain.Q10: How can I see the DSS User Inactivity Tracker in action? A10: You can schedule a demo to see how the application works in your ServiceNow environment and explore its features in a live setting.

В днешния дигитален свят гарантирането на сигурността и ефективността на ИТ операциите е по-важно от всякога. <a href="https://store.servicenow.com/sn_appstore_store.do#!/store/application/dff1e1833b1a161061346b0c95e45a63/1.0.0?referer=%2Fstore%2Fsearch%3Flistingtype%3Dallintegrations%25253Bancillary_app%25253Bcertified_apps%25253Bcontent%25253Bindustry_solution%25253Boem%25253Butility%25253Btemplate%25253Bgenerative_ai%25253Bsnow_solution%26q%3DUser%2520Inactivity%2520Tracker&amp;sl=sh" target="_blank" rel="noopener nofollow noreferrer">DSS User Inactivity Tracker за ServiceNow</a> е иновативно решение, предназначено да помогне на организациите да автоматизират мониторинга на активността на потребителите, като повишават сигурността и съответствието, като същевременно минимизират административното натоварване.<h2> Кой има полза от инструмента за проследяване на неактивността на потребителите?</h2>Това приложение е предвидено за компании и ИТ екипи, които дават приоритет на сигурността и оперативната ефективност. То е особено полезно за организации, които трябва да гарантират, че потребителските акаунти се управляват активно и неоторизиран достъп е предотвратен. Чрез автоматизиране на откриването и реагирането на неактивност компаниите могат да защитят своите чувствителни данни и да намалят потенциалните рискове за сигурността.&nbsp;<h2>Кой ще използва приложението?</h2>Проследяването на неактивността на потребителите в ServiceNow е предназначено за ИТ администратори, екипи по сигурността и служители по съответствието, които управляват потребителски акаунти и разрешения за достъп. Тези професионалисти могат да използват инструмента, за да рационализират наблюдението на акаунта, да наложат политики за сигурност и да поддържат актуална потребителска директория с минимална ръчна намеса.<h3>Основни характеристики и предимства</h3><ul><li>Изчерпателно наблюдение: Проследява активността на потребителите в определени таблици и полета в системата.</li><li>Ежедневно проследяване на активността: Редовно оценява моделите за влизане, за да открие неактивност.</li><li>Автоматичен отговор при неактивност:<ul><li>Деактивира и заключва неактивни потребителски акаунти.</li><li>Генерира и възлага задачи на съответните екипи за премахване на групи и роли.</li><li>Изпраща навременни известия за напомняне и предупреждения за деактивиране до засегнатите потребители и администратори.</li></ul></li><li>Безпроблемна интеграция: Работи в рамките на ServiceNow, осигурявайки удобно изживяване и безпроблемно внедряване.</li></ul><h2>Защо да изберете решението за проследяване на неактивността на потребителите в ServiceNow?</h2>Това, което отличава това приложение, е стабилната му автоматизация, наблюдение в реално време и лекота на персонализиране. То намалява тежестта на ръчното управление на потребителите, позволявайки на ИТ екипите да се съсредоточат върху стратегически инициативи. Чрез прилагането на това решение организациите могат да осигурят съответствие с политиките за сигурност, да подобрят оперативната ефективност и да защитят срещу неоторизиран достъп.&nbsp;<h2>Пример от реалния свят: Автоматизиране на управлението на жизнения цикъл на потребителите</h2>Сценарий: Глобална компания за финансови услуги управлява над 5000 потребителски акаунта в ServiceNow в множество отдели и региони. Когато служители напуснат, прехвърлят роли или останат неактивни за продължителни периоди, техните акаунти често са били забравени или оставени активни с месеци, създавайки сериозни рискове за сигурността и пропуски в съответствието по време на одити.С решението за проследяване на неактивността на потребителите, компанията постигна:<ul><li>Автоматично открива неактивност на потребител след 60 дни.</li><li>Изпраща на потребителите напомняне преди деактивиране.</li><li>Автоматично деактивира акаунти и премахва членства в групи.</li><li>Генерира задача в ServiceNow за преглед от ИТ на високорискови акаунти.</li><li>Предоставя проследимост и възможно за извеждане на справки.</li></ul>Резултатът? Намалена ръчна работа, подобрена сигурност и по-чиста потребителска директория - всичко това, като същевременно остава напълно съвместимо с вътрешните политики и регулаторните разпоредби.<img class="image_resized" style="width:50%;" src="https://cms.dss.bg/uploads/DSS_User_Inactivity_Application_Configuration_page_edb0795654.png" alt="DSS User Inactivity Application - Configuration page" srcset="https://cms.dss.bg/uploads/thumbnail_DSS_User_Inactivity_Application_Configuration_page_edb0795654.png 245w,https://cms.dss.bg/uploads/small_DSS_User_Inactivity_Application_Configuration_page_edb0795654.png 500w,https://cms.dss.bg/uploads/medium_DSS_User_Inactivity_Application_Configuration_page_edb0795654.png 750w,https://cms.dss.bg/uploads/large_DSS_User_Inactivity_Application_Configuration_page_edb0795654.png 1000w," sizes="100vw"><img class="image_resized" style="width:50%;" src="https://cms.dss.bg/uploads/DSS_User_Inactivity_Application_Preview_Email_cd1c41168d.png" alt="DSS User Inactivity Application - Preview Email" srcset="https://cms.dss.bg/uploads/thumbnail_DSS_User_Inactivity_Application_Preview_Email_cd1c41168d.png 245w,https://cms.dss.bg/uploads/small_DSS_User_Inactivity_Application_Preview_Email_cd1c41168d.png 500w,https://cms.dss.bg/uploads/medium_DSS_User_Inactivity_Application_Preview_Email_cd1c41168d.png 750w,https://cms.dss.bg/uploads/large_DSS_User_Inactivity_Application_Preview_Email_cd1c41168d.png 1000w," sizes="100vw"><h2>Системни изисквания</h2>Решението за проследяване на неактивността на потребителите е проектирано да функционира безпроблемно във всяка инстанция на ServiceNow. Не изисква допълнителни добавки или инструменти на трети страни, което го прави безпроблемно допълнение към всяка стратегия за управление на потребителите.&nbsp;<h2>Разгледайте още решения на ServiceNow</h2>Искате да подобрите още повече възможностите на ServiceNow? Разгледайте някои от другите ни решения <a href="https://dss.bg/bg/news?categories=servicenow">ServiceNow и казуси</a>, за да разберете как сме помогнали на организациите да рационализират ИТ процесите, да подобрят управлението на потребителите и да подобрят оперативната устойчивост. Независимо дали имате нужда от персонализирани приложения, интеграции или разработка на ServiceNow функционалности, нашият екип може да ви помогне.&nbsp;<h2>Поемете контрол върху неактивността на потребителите с &nbsp;решението на DSS за проследяване на неактивността на потребителите</h2>Защитете организацията си от рисковете от неактивни акаунти и ръчни процеси на управление на потребителите. ✔️ Автоматизирайте управлението на жизнения цикъл на потребителите ✔️ Осигурете съответствие с политиките за сигурност ✔️ Рационализирайте ИТ операциите<a href="https://dss.bg/bg/services/servicenow-consulting#contact-us-form">Запазете час за демо</a> днес, за да разберете как DSS Tracker Inactivity Tracker може да работи във вашата ServiceNow среда.

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Automate user inactivity tracking in ServiceNow with DSS User Inactivity Tracker - enhance security, ensure compliance & save time.

Автоматизирайте проследяването на неактивни потребители в ServiceNow с DSS User Inactivity Tracker – подобрете сигурността и спестете време.

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User Inactivity Tracker for ServiceNow - Automate User Management & Enhance Security

Проследяване на неактивността на потребителите в ServiceNow - Автоматизирайте управлението на потребителите и подобрете сигурността

Digital and Software Solutions Ltd. (DSS) is currently working on an exciting project for a Leading film studio, where our expertise in ServiceNow is driving significant improvements in their operational workflows. The project is focused on migrating older ServiceNow instances and external tools into a single, streamlined platform. Although still ongoing, the initial phases of the project have been successfully completed, laying a solid foundation for future developments.<h2>Key Achievements in the Initial Phases</h2><h3>Creation of Catalog Items for Multiple Streams</h3>In the early stages of the project, DSS focused on creating and customising catalogue items for various departments. By leveraging ServiceNow's internal Catalog Framework, these items are designed to automatically grant roles or access to specific applications and semi-automate the creation of requests and tasks for different teams. This approach has already significantly improved operational efficiency at our client, reducing the manual effort required for task management.<h3>Integration of Advanced IRM, HRSD, and CMS Modules</h3>DSS has successfully integrated key modules, including Integrated Risk Management (IRM), Human Resource Service Delivery (HRSD), and Configuration Management System (CMS), into film studio's ServiceNow environment. These modules were customised to meet the studio's specific business needs. Additionally, the team has begun advancing other areas such as Virtual Agent (VA), Application Portfolio Management (APM), and Automated Test Framework (ATF), paving the way for further enhancements in future phases.<h3>Customisations and Issue Resolution</h3>The project's early phases also involved significant customisation of critical ServiceNow components, including the Problem Management, Knowledge Management, and Configuration Management Database (CMDB) modules. DSS has proactively resolved platform issues as they arise, ensuring smooth performance and a stable, efficient platform.<h3>Inbound Email Actions Configuration</h3>As part of the ongoing improvements, DSS has configured and modified inbound email actions to automate email handling, helping the customer further streamline their communication processes and reduce manual intervention.<h2>A Multi-Team Effort with a Focus on Specialised Development</h2>Several development teams from DSS are involved in the project, each tasked with optimising specific areas of the ServiceNow platform. This distributed approach ensures focused attention to every detail, from HRSD and CMS to IRM, VA, ATF, and more, resulting in a high-quality, scalable platform.<h2>What's Next?</h2>With the successful completion of the initial phases, DSS is now looking forward to continuing the development and enhancement of a leading film studio's ServiceNow platform. As we move into the subsequent stages, our teams will focus on further maturing the existing modules, adding new functionalities, and ensuring the platform continues to support the studio's evolving needs.<h2>Why Choose DSS for Your ServiceNow Projects?</h2>DSS has a proven track record of delivering successful ServiceNow solutions for global enterprises, including <a href="https://dss.bg/news/transforming-client-support-with-servicenow-genai-dss-project-for-bp">BP’s AI-powered ServiceNow transformation</a> and a <a href="https://dss.bg/news/developing-a-custom-service-portal-in-servicenow">tailored Service Portal development</a>.At DSS, we specialize in crafting customized ServiceNow solutions designed to meet the specific needs of our clients. Our team of certified professionals brings deep expertise to every project, ensuring seamless implementations, efficient migrations, and optimised workflows. As an <a href="https://dss.bg/news/dss-becomes-official-servicenow-partner">official ServiceNow partner</a>, DSS is the trusted choice for businesses looking to enhance their operational efficiency and digital transformation.

Digital and Software Solutions Ltd. (DSS) работи по вълнуващ проект за водещо филмово студио, където нашият опит в ServiceNow води до значителни подобрения в оперативните работни процеси. Проектът е фокусиран върху мигрирането на по-стари ServiceNow инстанции и външни услуги в единна, оптимизирана платформа. Въпреки че все още продължава, първоначалните фази на проекта са успешно завършени, което поставя солидна основа за бъдещо развитие.<h2>Основни постижения в началните фази</h2><h3>Създаване на каталожни елементи за множество стриймове</h3>В началните етапи на проекта DSS се съсредоточи върху създаването и персонализирането на каталожни елементи (catalog items) за различни отдели. Чрез използване на вътрешната каталожна структура на ServiceNow тези елементи са предназначени за автоматично предоставяне на роли или достъп до конкретни приложения и полуавтоматично създаване на заявки и задачи за различни екипи. Този подход значително подобри оперативната ефективност при нашия клиент, като намали ръчните усилия, необходими за управление на задачите.<h3>Интегриране на усъвършенствани модули IRM, HRSD и CMS</h3>DSS успешно интегрира ключови модули, включително Integrated Risk Management (IRM), Human Resource Service Delivery (HRSD) и Configuration Management System (CMS), в ServiceNow на филмовата компания. Тези модули бяха персонализирани, за да отговорят на специфичните бизнес нужди на студиото. Освен това екипът започна да развива други области като Virtual Agent (VA), Application Portfolio Management (APM) и Automated Test Framework (ATF), проправяйки пътя за по-нататъшни подобрения в бъдещите фази.<h2>Персонализации и разрешаване на проблеми</h2>Ранните фази на проекта включваха и значителна персонализация на критични компоненти на ServiceNow, включително модулите за управление на проблеми, управление на знания и база данни за управление на конфигурацията (CMDB). DSS проактивно разрешаваше проблеми в платформата при възникването им, като осигуряваше безпроблемна работа и стабилно, ефективно решение.<h3>Конфигурация на действията за входяща електронна поща</h3>Като част от текущите подобрения DSS конфигурира действия за входящи имейли, с цел автоматизиране обработката на имейли, като по този начин помогна на нашия клиент да оптимизира допълнително процесите си на комуникация и да намали ръчната намеса.<h2>Усилие на няколко екипа с фокус върху специализираното развитие</h2>Няколко екипа за разработка от DSS участват в проекта, като всеки от тях има за задача да оптимизира специфични области на платформата ServiceNow. Този разпределен подход гарантира целенасочено внимание към всеки модул - от HRSD и CMS до IRM, VA, ATF и други, което води до висококачествена и мащабируема платформа.<h2>Какво следва?</h2>С успешното приключване на първоначалните фази DSS сега очаква с нетърпение да продължи разработването и усъвършенстването на ServiceNow. С преминаването към следващите етапи нашите екипи ще се съсредоточат върху по-нататъшното усъвършенстване на съществуващите модули, добавянето на нови функционалности и гарантирането, че платформата ще продължи да поддържа развиващите се нужди на студиото.<h2>Защо да изберете DSS за вашите ServiceNow проекти?</h2>DSS има доказан опит в предоставянето на успешни решения за ServiceNow за глобални предприятия, включително <a href="https://dss.bg/bg/news/transforming-client-support-with-servicenow-genai-dss-project-for-bp">трансформацията на ServiceNow на BP</a>, задвижвана от изкуствен интелект, и <a href="https://dss.bg/bg/news/developing-a-custom-service-portal-in-servicenow">специално разработен портал за услуги</a>.В DSS сме специализирани в изработването на персонализирани решения ServiceNow, предназначени да отговорят на специфичните нужди на нашите клиенти. Нашият екип от сертифицирани професионалисти внася задълбочен опит във всеки проект, като осигурява безпроблемни внедрявания, ефективни миграции и оптимизирани работни процеси. Като <a href="https://dss.bg/bg/news/dss-becomes-official-servicenow-partner">официален партньор на ServiceNow</a>, DSS е надежден избор за компаниите, които искат да повишат оперативната си ефективност и цифровата си трансформация.

ServiceNow catalog items automation by DSS for Warner Bros Studios

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DSS enhances leading film studio’s ServiceNow platform with migration, HRSD, IRM, VA, and CMS solutions. Discover our expert ServiceNow services!

DSS подобрява платформата ServiceNow на водещо филмово студио с решения за миграция, HRSD, IRM, VA и CMS. Открийте нашите експертни ServiceNow услуги!

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Streamlining ServiceNow for a Leading Film Studio: A Successful Ongoing Collaboration by DSS

Оптимизиране на ServiceNow за водещо филмово студио: Успешно текущо сътрудничество с DSS

At DSS, we cherish our traditions and the spirit of togetherness. In December 2024, we celebrated the holiday season in style with not one, but two amazing Christmas parties! These festivities have become a cherished tradition over the past few years, bringing our team closer together.<h2>A Night to Remember</h2>The first celebration took place in a beautiful event hall, creating an unforgettable night filled with joy and excitement. With a DJ setting the vibe, our colleagues hit the dance floor, capturing fun moments with Christmas accessories. One of the highlights of the evening was the thrilling X-mas Treasure Hunt, which unleashed everyone's adventurous spirit. The winners were rewarded with festive Christmas mugs and delicious chocolate delights, making the event even more special.<h2>Spreading Joy and Appreciation</h2>The second celebration was held in our big office, fostering a warm and joyful atmosphere. Our team engaged in a lively Christmas Quiz, competing in six teams. The quiz was full of fun, laughter, and friendly competition, leading to a ballotage when two teams scored the same points. In the spirit of the season, we also enjoyed a heartwarming Secret Santa exchange and received wonderful company gifts as a token of appreciation.Of course, no celebration would be complete without delicious holiday treats! Our tables were filled with a variety of Christmas dishes and drinks, some of them homemade, adding a personal touch to the festivities. The cheerful energy kept us going late into the night, and for those who wanted to keep the party alive, we continued the celebration at a nightclub, fully embracing the Christmas mood.At DSS, we value our people and the connections we share. These celebrations are not just about the holidays; they reflect the vibrant, supportive, and fun-loving culture we have built together. Here’s to more joyful moments and traditions in the years to come!<figure class="image"><img src="https://cms.dss.bg/uploads/20241129_222443_min_afbc779983.jpg" alt="Christmas party photo with teammates" srcset="https://cms.dss.bg/uploads/thumbnail_20241129_222443_min_afbc779983.jpg 208w,https://cms.dss.bg/uploads/small_20241129_222443_min_afbc779983.jpg 500w,https://cms.dss.bg/uploads/medium_20241129_222443_min_afbc779983.jpg 750w,https://cms.dss.bg/uploads/large_20241129_222443_min_afbc779983.jpg 1000w," sizes="100vw"></figure><figure class="image"><img src="https://cms.dss.bg/uploads/20241129_220045_min_4080e04281.jpg" alt="Having fun together" srcset="https://cms.dss.bg/uploads/thumbnail_20241129_220045_min_4080e04281.jpg 208w,https://cms.dss.bg/uploads/small_20241129_220045_min_4080e04281.jpg 500w,https://cms.dss.bg/uploads/medium_20241129_220045_min_4080e04281.jpg 750w,https://cms.dss.bg/uploads/large_20241129_220045_min_4080e04281.jpg 1000w," sizes="100vw"></figure><figure class="image"><img src="https://cms.dss.bg/uploads/20241213_155801_min_ba4b03bfea.jpg" alt="Santa Clause came by DSS office" srcset="https://cms.dss.bg/uploads/thumbnail_20241213_155801_min_ba4b03bfea.jpg 245w,https://cms.dss.bg/uploads/small_20241213_155801_min_ba4b03bfea.jpg 500w,https://cms.dss.bg/uploads/medium_20241213_155801_min_ba4b03bfea.jpg 750w,https://cms.dss.bg/uploads/large_20241213_155801_min_ba4b03bfea.jpg 1000w," sizes="100vw"></figure>&nbsp;

В&nbsp;DSS ценим нашите традиции и духа на сплотеност. През декември 2024 г. отпразнувахме коледния сезон със стил - не с едно, а с цели две невероятни коледни партита! Тези тържества се превърнаха в обичана традиция през последните години, сближавайки нашия екип.<h2>Нощ, която ще помним</h2>Първото празненство се състоя в красива зала за събития, създавайки незабравима вечер, изпълнена с радост и вълнение. С&nbsp;DJ, който задаваше настроението, нашите колеги се впуснаха в танци и уловиха забавните моменти с коледни аксесоари. Един от акцентите на вечерта беше вълнуващото търсене на коледно съкровище, което разбуди приключенския дух на всички. Победителите бяха наградени с празнични коледни чаши и вкусни шоколадови лакомства, което направи събитието още по-специално.<h2>Споделяне на радост и признателност</h2>Второто празненство се проведе в нашия голям офис, създавайки топла и весела атмосфера. Нашият екип се включи в оживен коледен куиз, състезавайки се в шест отбора. Куизът беше изпълнен със забавление, смях и приятелска конкуренция, като се стигна до балотаж, когато два отбора постигнаха еднакъв брой точки. В духа на празника се насладихме и на вълнуваща размяна на подаръци „Таен Дядо Коледа“, и на получените прекрасни фирмени подаръци като знак на признателност.Разбира се, нито едно празненство не би било пълно без вкусни коледни лакомства! Масите ни бяха отрупани с разнообразие от коледни ястия и напитки, някои от които домашно приготвени, което добави личен щрих към празника. Веселата енергия ни държа до късно през нощта, а за напълно потопените в коледното настроение, които не искаха да свърши купона, , празненството продължи в нощен клуб.В&nbsp;DSS ценим нашите хора и връзките, които споделяме. Тези празненства не са само заради празниците; те отразяват живата, подкрепяща и забавна култура, която сме изградили заедно. Наздраве за още много радостни моменти и традиции през следващите години!<figure class="image"><img src="https://cms.dss.bg/uploads/20241129_222443_min_afbc779983.jpg" alt="Christmas party photo with teammates" srcset="https://cms.dss.bg/uploads/thumbnail_20241129_222443_min_afbc779983.jpg 208w,https://cms.dss.bg/uploads/small_20241129_222443_min_afbc779983.jpg 500w,https://cms.dss.bg/uploads/medium_20241129_222443_min_afbc779983.jpg 750w,https://cms.dss.bg/uploads/large_20241129_222443_min_afbc779983.jpg 1000w," sizes="100vw"></figure><figure class="image"><img src="https://cms.dss.bg/uploads/20241129_220045_min_4080e04281.jpg" alt="Having fun together" srcset="https://cms.dss.bg/uploads/thumbnail_20241129_220045_min_4080e04281.jpg 208w,https://cms.dss.bg/uploads/small_20241129_220045_min_4080e04281.jpg 500w,https://cms.dss.bg/uploads/medium_20241129_220045_min_4080e04281.jpg 750w,https://cms.dss.bg/uploads/large_20241129_220045_min_4080e04281.jpg 1000w," sizes="100vw"></figure><figure class="image"><img src="https://cms.dss.bg/uploads/20241213_155801_min_ba4b03bfea.jpg" alt="Santa Clause came by DSS office" srcset="https://cms.dss.bg/uploads/thumbnail_20241213_155801_min_ba4b03bfea.jpg 245w,https://cms.dss.bg/uploads/small_20241213_155801_min_ba4b03bfea.jpg 500w,https://cms.dss.bg/uploads/medium_20241213_155801_min_ba4b03bfea.jpg 750w,https://cms.dss.bg/uploads/large_20241213_155801_min_ba4b03bfea.jpg 1000w," sizes="100vw"></figure>

DSS team photo during Christmas 2024 party

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DSS celebrated the 2024 holiday season with two festive parties

DSS отпразнува коледния сезон през 2024 г. с две празнични събития



Celebrating the 2024 Holiday Season at DSS

Празнуване на Коледния сезон 2024 в DSS

In today’s digital era, secure identity verification is a cornerstone for financial institutions. <a href="https://dss.bg/solutions/ocr">aIDentix</a> simplifies this process by offering an innovative platform for digital identification and KYC, helping banks and financial institutions enhance security and compliance while improving customer onboarding.aIDentix leverages advanced technologies like Optical Character Recognition (OCR) for document verification. It also includes liveness verification, using biometrics to prevent identity fraud.The platform is not just about security. It's also about compliance. aIDentix helps organisations adhere to Anti-Money Laundering (AML) regulations, a critical aspect of operating in the finance sector.With its plug and play solution, aIDentix can be easily integrated into existing systems. It even offers a self-hosted option for those who need control over their data.In this article, we'll explore how aIDentix can help you implement secure digital identification and KYC.&nbsp;<h2 style="margin-left:0.0px;">Understanding Digital Identification and KYC</h2>aIDentix is more than just proving who you are. It involves verifying identities securely and efficiently using digital tools. This approach reduces the risk of fraud and speeds up processes for companies.KYC, or Know Your Customer, is an essential part of this. Under 6th Anti-Money Laundering Directive (6AMLD), formally known as <a href="https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32018L1673" target="_blank" rel="noopener nofollow noreferrer">Directive (EU) 2018/1673</a>, banks and financial institutions are required to verify the identity of their clients. This helps prevent money laundering and other illicit activities.Traditional KYC processes are often cumbersome and time-consuming. aIDentix automates up to 100% of manual tasks, significantly reducing processing time and human effort. With an accuracy rate (confidence level) exceeding 95% when extracting data from personal documents, the platform ensures precise verification while maintaining full compliance with regulatory standards. This automation not only strengthens security but also enhances the overall customer experience.Advanced technologies provide a robust backbone for digital identification. They facilitate rapid, secure verification and drive compliance, setting a standard for financial services. Overall, aIDentix offers significant benefits in data handling, compliance, and customer satisfaction.&nbsp;<h2 style="margin-left:0.0px;">Introducing aIDentix: A Comprehensive Solution</h2>aIDentix provides a powerful solution for secure digital identification tailored to the evolving needs of modern financial institutions. As highlighted in <a href="https://dss.bg/news/introducing-aidentix-identity-verification-and-kyc-with-ocr">this article on DSS’s website</a>, the platform offers seamless integration with existing systems through its plug-and-play capabilities, ensuring effortless implementation.With a user-friendly design, aIDentix accommodates organizations of all sizes, enhancing their KYC processes to bolster compliance and streamline customer onboarding. Its advanced features—such as identity verification, fraud prevention, and compliance management—make it a comprehensive tool for tackling the challenges of today’s regulatory environment.<figure class="image"><img src="https://cms.dss.bg/uploads/aidentix_app_user_screens_6a070ce680.png" alt="aIDentix Application - User screens" srcset="https://cms.dss.bg/uploads/thumbnail_aidentix_app_user_screens_6a070ce680.png 245w,https://cms.dss.bg/uploads/small_aidentix_app_user_screens_6a070ce680.png 500w,https://cms.dss.bg/uploads/medium_aidentix_app_user_screens_6a070ce680.png 750w,https://cms.dss.bg/uploads/large_aidentix_app_user_screens_6a070ce680.png 1000w," sizes="100vw"><figcaption>aIDentix Application - User screens</figcaption></figure>By leveraging innovative technologies like OCR and liveness verification, aIDentix empowers institutions to achieve a higher level of security and efficiency in their operations.&nbsp;<h2 style="margin-left:0.0px;">OCR and Liveness Verification: Enhancing Accuracy and Security</h2>aIDentix leverages <a href="https://aidentix.com/optical-character-recognition/" target="_blank" rel="noopener nofollow noreferrer">Optical Character Recognition (OCR)</a> to simplify and enhance document verification processes. OCR technology converts scanned or uploaded documents into digital data (with confidence level higher than 95%), enabling fast and precise identification of customer information.Beyond basic document digitization, aIDentix’s OCR system actively detects alterations in documents, analyzes holograms, and validates checksums and other security features to confirm the authenticity of submitted identity documents. This advanced approach minimizes the risk of fraudulent documentation, ensuring reliable results.Complementing this, <a href="https://aidentix.com/liveness-verification/" target="_blank" rel="noopener nofollow noreferrer">liveness verification</a> uses sophisticated AI models to ensure that the person presenting the document is a real, live individual. The platform can identify attempts to deceive the system using deepfake technologies or virtual cameras, confirming that a real person is behind the camera. This robust process reduces fraud risks and delivers the highest levels of security and trust.&nbsp;<h2 style="margin-left:0.0px;">Custom KYC Workflows and Database Verification</h2>aIDentix allows organisations to create customised <a href="https://aidentix.com/kyc-features/" target="_blank" rel="noopener nofollow noreferrer">KYC workflows</a> without requiring additional development. Businesses can design tailored KYC questionnaires to align with their specific operational needs and regulatory requirements, offering flexibility to adapt to changing compliance standards.Additionally, the platform provides database verification, cross-referencing customer information with trusted sources such as public records, government databases, and watchlists. This ensures the authenticity of data and strengthens risk management by providing reliable background checks.<figure class="image"><img src="https://cms.dss.bg/uploads/a_I_Dentix_Custom_Questionnaries_f26b8206d4.png" alt="aIDentix - Custom Questionnaries" srcset="https://cms.dss.bg/uploads/thumbnail_a_I_Dentix_Custom_Questionnaries_f26b8206d4.png 245w,https://cms.dss.bg/uploads/small_a_I_Dentix_Custom_Questionnaries_f26b8206d4.png 500w,https://cms.dss.bg/uploads/medium_a_I_Dentix_Custom_Questionnaries_f26b8206d4.png 750w,https://cms.dss.bg/uploads/large_a_I_Dentix_Custom_Questionnaries_f26b8206d4.png 1000w," sizes="100vw"><figcaption>aIDentix - Custom Questionnaries</figcaption></figure><h2 style="margin-left:0.0px;">aIDentix’s Plug-and-Play and SaaS Model</h2>aIDentix offers plug-and-play capabilities, enabling quick and seamless integration with existing systems. This minimizes setup time and ensures organizations can implement the platform without disrupting daily operations.<figure class="image"><img src="https://cms.dss.bg/uploads/a_I_Dentix_Journey_Builder_a635b7b264.png" alt="aIDentix - Journey Builder" srcset="https://cms.dss.bg/uploads/thumbnail_a_I_Dentix_Journey_Builder_a635b7b264.png 245w,https://cms.dss.bg/uploads/small_a_I_Dentix_Journey_Builder_a635b7b264.png 500w,https://cms.dss.bg/uploads/medium_a_I_Dentix_Journey_Builder_a635b7b264.png 750w,https://cms.dss.bg/uploads/large_a_I_Dentix_Journey_Builder_a635b7b264.png 1000w," sizes="100vw"><figcaption>aIDentix - Journey Builder</figcaption></figure>For those requiring more control, aIDentix also provides a self-hosted option, allowing businesses to store sensitive data securely within their own infrastructure.The platform’s SaaS model further enhances its appeal, offering scalability and flexibility for organizations of all sizes. It supports growing workloads (thanks to aIDentix microservice architecture) without requiring additional infrastructure and ensures businesses stay up-to-date with the latest features and compliance tools. These options make aIDentix a versatile solution for any institution.&nbsp;<h2 style="margin-left:0.0px;">Enhancing Customer Trust with Secure ID Verification</h2>In today's digital world, customer trust is paramount. Secure ID verification by aIDentix fosters confidence in every transaction.By ensuring accurate identity checks, aIDentix reduces the risk of fraud. This not only protects businesses but also reassures customers about their data security.The robust verification processes encourage long-term customer relationships. Knowing their identity is safely verified, customers are more likely to engage with trustworthy financial institutions.&nbsp;<h2 style="margin-left:0.0px;">The Future of Identity Verification with aIDentix</h2>Identity verification is constantly evolving. aIDentix stands at the forefront of this transformation, pioneering innovative solutions for secure digital identification.As the threat landscape changes, aIDentix adapts swiftly. Its emphasis on cutting-edge technology ensures businesses are always a step ahead in security.With ongoing development, aIDentix leverages <a href="https://dss.bg/services/ai-and-ml">AI and machine learning</a>. This commitment promises enhanced accuracy, efficiency, and a seamless user experience in the future.<figure class="image"><img src="https://cms.dss.bg/uploads/a_I_Dentix_Processed_request_with_extracted_personal_data_f6d238aa55.png" alt="aIDentix - Processed request with extracted personal data" srcset="https://cms.dss.bg/uploads/thumbnail_a_I_Dentix_Processed_request_with_extracted_personal_data_f6d238aa55.png 245w,https://cms.dss.bg/uploads/small_a_I_Dentix_Processed_request_with_extracted_personal_data_f6d238aa55.png 500w,https://cms.dss.bg/uploads/medium_a_I_Dentix_Processed_request_with_extracted_personal_data_f6d238aa55.png 750w,https://cms.dss.bg/uploads/large_a_I_Dentix_Processed_request_with_extracted_personal_data_f6d238aa55.png 1000w," sizes="100vw"><figcaption>aIDentix - Processed request with extracted personal data</figcaption></figure>&nbsp;<h2 style="margin-left:0.0px;">Conclusion: Why Choose aIDentix for Your Digital Identification Needs</h2>With its cutting-edge technologies, regulatory compliance support, and seamless integration, aIDentix is the ultimate solution for financial institutions seeking secure and efficient digital identification. By choosing aIDentix, you ensure a future-ready, trustworthy, and user-friendly platform that addresses today’s challenges while preparing for tomorrow’s opportunitiesReady to revolutionize your KYC process? Discover how aIDentix can streamline identity verification, enhance compliance, and protect your business from fraud. <a href="https://dss.bg/#contact-us-form">Contact us</a> today for a demo and see how our advanced technology can transform your operations!

В днешната дигитална ера сигурната проверка на самоличността е крайъгълен камък за финансовите институции. <a href="https://dss.bg/bg/solutions/ocr">aIDentix</a> опростява този процес, като предлага иновативна платформа за дигитална идентификация и KYC, помагайки на банките и финансовите институции да повишат сигурността и съответствието, като същевременно подобрят обслужването на клиентите.aIDentix използва усъвършенствани технологии като оптично разпознаване на символи (OCR) за проверка на документи. Тя включва и проверка на жизнеността, като използва биометрични данни за предотвратяване на измами с лични данни.Платформата не цели само сигурност. Тя цели и регулаторно съответствие. aIDentix помага на организациите да спазват разпоредбите за борба с изпирането на пари (AML), което е критичен аспект на работата във финансовия сектор.Благодарение на своето plug and play решение aIDentix може лесно да бъде интегрирана в съществуващите системи. aIDentix дори предлага опция за самостоятелно хостване за тези, които се нуждаят от контрол върху своите данни.В тази статия ще разгледаме как aIDentix може да ви помогне да приложите сигурна цифрова идентификация и KYC.&nbsp;<h2>Разбиране на цифровата идентификация и KYC</h2>aIDentix е нещо повече от това да докажете кой сте. Платформата включва сигурна и ефективна проверка на самоличността с помощта на цифрови инструменти. Този подход намалява риска от измами и ускорява процесите за компаниите.KYC, или „Познай своя клиент“, е съществена част от този процес. Съгласно Шестата директива за борба с изпирането на пари (6AMLD), официално известна като <a href="https://eur-lex.europa.eu/legal-content/BG/TXT/?uri=CELEX%3A32018L1673" target="_blank" rel="noopener nofollow noreferrer">Директива (ЕС) 2018/1673</a>, банките и финансовите институции са длъжни да проверяват самоличността на своите клиенти. Това помага за предотвратяване на изпирането на пари и други незаконни дейности.Традиционните KYC процеси често са тромави и отнемат много време. aIDentix автоматизира до 100% от ръчните задачи, като значително намалява времето за обработка и човешките усилия. С коефициент на точност (ниво на достоверност), надвишаващ 95% при извличане на данни от лични документи, платформата осигурява прецизна проверка, като същевременно поддържа пълно съответствие с регулаторните стандарти. Тази автоматизация не само укрепва сигурността, но и подобрява цялостното преживяване на клиентите.Усъвършенстваните технологии осигуряват стабилна основа за цифрова идентификация. Те улесняват бързата и сигурна проверка и стимулират спазването на изискванията, като определят стандарт за финансовите услуги. Като цяло aIDentix предлага значителни предимства при обработката на данни, спазването на изискванията и удовлетвореността на клиентите.&nbsp;<h2>Преглед на aIDentix: Цялостно решение</h2>aIDentix предоставя мощно решение за сигурна цифрова идентификация, съобразено с променящите се нужди на съвременните финансови институции. Както е подчертано <a href="https://dss.bg/bg/news/introducing-aidentix-identity-verification-and-kyc-with-ocr">в тази статия на DSS</a>, платформата предлага безпроблемна интеграция със съществуващите системи чрез възможностите си за „plug-and-play“, което гарантира безпроблемно внедряване.С удобен за потребителя дизайн aIDentix е подходяща за организации от всякакъв мащаб, като подобрява процесите им по KYC, осигурява съответствието и рационализира приемането на клиенти. Усъвършенстваните му функции - като проверка на самоличността, предотвратяване на измами и управление на съответствието - го превръщат в цялостен инструмент за справяне с предизвикателствата на днешната регулаторна среда.<figure class="image"><img src="https://cms.dss.bg/uploads/aidentix_app_user_screens_6a070ce680.png" alt="aIDentix Application - User screens" srcset="https://cms.dss.bg/uploads/thumbnail_aidentix_app_user_screens_6a070ce680.png 245w,https://cms.dss.bg/uploads/small_aidentix_app_user_screens_6a070ce680.png 500w,https://cms.dss.bg/uploads/medium_aidentix_app_user_screens_6a070ce680.png 750w,https://cms.dss.bg/uploads/large_aidentix_app_user_screens_6a070ce680.png 1000w," sizes="100vw"><figcaption>Приложение aIDentix - потребителски екрани</figcaption></figure>Като използва иновативни технологии като OCR и проверка на жизненост, aIDentix дава възможност на институциите да постигнат по-високо ниво на сигурност и ефективност на своите операции.&nbsp;<h2>OCR и проверка на жизнеспособността: Повишаване на точността и сигурността</h2>aIDentix използва <a href="https://aidentix.com/optical-character-recognition/" target="_blank" rel="noopener nofollow noreferrer">оптично разпознаване на символи (OCR)</a>, за да опрости и подобри процесите на проверка на документи. Технологията OCR преобразува сканирани или качени документи в цифрови данни (с ниво на достоверност по-високо от 95%), което позволява бързо и точно идентифициране на информацията за клиентите.Освен основното дигитализиране на документи, OCR системата на aIDentix активно открива неправомерни изменения в документите, анализира холограми и валидира контролни суми и други защитни характеристики, за да потвърди автентичността на подадените документи за самоличност. Този усъвършенстван подход свежда до минимум риска от фалшифициране на документи, като гарантира надеждни резултати.В допълнение към това <a href="https://aidentix.com/liveness-verification/" target="_blank" rel="noopener nofollow noreferrer">проверката на жизнеността (liveness detection)</a> използва сложни модели на изкуствен интелект, за да гарантира, че лицето, което представя документа, е реално, живо лице. Платформата може да идентифицира опити за заблуда на системата чрез използване на дийпфейк (deepfake) технологии или виртуални камери, като потвърждава, че зад камерата стои реално лице. Този надежден процес намалява рисковете от измами и осигурява най-високи нива на сигурност и доверие.&nbsp;<h2>Персонализирани KYC процеси и проверка в бази данни</h2>aIDentix позволява на организациите да създават персонализирани <a href="https://aidentix.com/kyc-features/" target="_blank" rel="noopener nofollow noreferrer">KYC (Опознай своя клиент) процеси</a>, без да се изисква допълнителна разработка. Предприятията могат да разработват персонализирани въпросници за KYC, които да съответстват на техните специфични оперативни нужди и регулаторни изисквания, като предлагат гъвкавост за адаптиране към променящите се стандарти за съответствие.Освен това платформата осигурява проверка във външни бази данни, като сравнява информацията за клиентите с надеждни източници като публични регистри, правителствени бази данни и списъци за наблюдение. По този начин се гарантира автентичността на данните и се засилва управлението на риска, като се осигуряват надеждни проверки на миналото.<figure class="image"><img src="https://cms.dss.bg/uploads/a_I_Dentix_Custom_Questionnaries_f26b8206d4.png" alt="aIDentix - Custom Questionnaries" srcset="https://cms.dss.bg/uploads/thumbnail_a_I_Dentix_Custom_Questionnaries_f26b8206d4.png 245w,https://cms.dss.bg/uploads/small_a_I_Dentix_Custom_Questionnaries_f26b8206d4.png 500w,https://cms.dss.bg/uploads/medium_a_I_Dentix_Custom_Questionnaries_f26b8206d4.png 750w,https://cms.dss.bg/uploads/large_a_I_Dentix_Custom_Questionnaries_f26b8206d4.png 1000w," sizes="100vw"><figcaption>aIDentix - персонализиран потребителски въпросници</figcaption></figure>&nbsp;<h2>Plug-and-Play и SaaS модел на aIDentix</h2>aIDentix предлага Plug-and-Play възможности, които позволяват бърза и безпроблемна интеграция със съществуващите системи. Това свежда до минимум времето за настройка и гарантира, че организациите могат да внедрят платформата, без да нарушават ежедневните си операции.<figure class="image"><img src="https://cms.dss.bg/uploads/a_I_Dentix_Journey_Builder_a635b7b264.png" alt="aIDentix - Journey Builder" srcset="https://cms.dss.bg/uploads/thumbnail_a_I_Dentix_Journey_Builder_a635b7b264.png 245w,https://cms.dss.bg/uploads/small_a_I_Dentix_Journey_Builder_a635b7b264.png 500w,https://cms.dss.bg/uploads/medium_a_I_Dentix_Journey_Builder_a635b7b264.png 750w,https://cms.dss.bg/uploads/large_a_I_Dentix_Journey_Builder_a635b7b264.png 1000w," sizes="100vw"><figcaption>aIDentix - Настройване на потребителския процес (user journey)</figcaption></figure>За тези, които се нуждаят от повече контрол, aIDentix предлага и опция за самостоятелно хостване, която позволява на фирмите да съхраняват поверителни данни по сигурен начин в рамките на собствената си инфраструктура.Моделът SaaS на платформата допълнително повишава нейната привлекателност, като предлага мащабируемост и гъвкавост за организации от всякакъв мащаб. Тя поддържа нарастващи работни натоварвания (благодарение на архитектура използваща микроуслуги), без да изисква допълнителна инфраструктура, и гарантира, че фирмите са в крак с най-новите функции и инструменти за съответствие. Тези възможности превръщат aIDentix в универсално решение за всяка институция.&nbsp;<h2>Повишаване на доверието на клиентите със сигурна проверка на самоличността</h2>В днешния цифров свят доверието на клиентите е от първостепенно значение. Сигурната проверка на самоличността от aIDentix повишава доверието във всяка транзакция.Като осигурява точна проверка на самоличността, aIDentix намалява риска от измами. Това не само защитава бизнеса, но и уверява клиентите в сигурността на техните данни.Надеждните процеси на проверка насърчават дългосрочните взаимоотношения с клиентите. Знаейки, че самоличността им е сигурно проверена, клиентите са по-склонни да се ангажират с надеждни финансови институции.&nbsp;<h2>Бъдещето на проверката на самоличността с aIDentix</h2>Проверката на самоличността непрекъснато се развива. aIDentix стои в челните редици на тази трансформация, като е пионер в иновативните решения за сигурна цифрова идентификация.С промяната на средата на заплахите aIDentix се адаптира бързо. Нейният акцент върху най-съвременните технологии гарантира, че предприятията винаги са една крачка напред в областта на сигурността.С непрекъснатото си развитие aIDentix и употребата на <a href="https://dss.bg/bg/services/ai-and-ml">изкуствен интелект и машинно обучение</a>, платформата гарантира повишена точност, ефективност и безпроблемно потребителско изживяване в бъдеще.<figure class="image"><img src="https://cms.dss.bg/uploads/a_I_Dentix_Processed_request_with_extracted_personal_data_f6d238aa55.png" alt="aIDentix - Processed request with extracted personal data" srcset="https://cms.dss.bg/uploads/thumbnail_a_I_Dentix_Processed_request_with_extracted_personal_data_f6d238aa55.png 245w,https://cms.dss.bg/uploads/small_a_I_Dentix_Processed_request_with_extracted_personal_data_f6d238aa55.png 500w,https://cms.dss.bg/uploads/medium_a_I_Dentix_Processed_request_with_extracted_personal_data_f6d238aa55.png 750w,https://cms.dss.bg/uploads/large_a_I_Dentix_Processed_request_with_extracted_personal_data_f6d238aa55.png 1000w," sizes="100vw"><figcaption>aIDentix - Обработена заявка с извлечени лични данни</figcaption></figure>&nbsp;<h2>Заключение: Защо да изберете aIDentix за дигитална идентификация?</h2>Със своите най-съвременни технологии, поддръжка на регулаторното съответствие и безпроблемна интеграция aIDentix е най-доброто решение за финансовите институции, които търсят сигурна и ефективна цифрова идентификация. Избирайки aIDentix, Вие си осигурявате готова за бъдещето, надеждна и удобна за ползване платформа, която отговаря на днешните предизвикателства и същевременно се подготвя за утрешните възможностиГотови ли сте да направите революция в процеса на KYC? Открийте как aIDentix може да рационализира проверката на самоличността, да подобри съответствието и да защити бизнеса ви от измами. <a href="https://dss.bg/bg#contact-us-form">Свържете се с нас</a> още днес за демонстрация и вижте как нашата усъвършенствана технология може да преобрази Вашите операции! &nbsp;

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aIDentix automates secure digital identification and KYC, enhancing compliance, fraud prevention, and customer onboarding with AI-driven verification.

aIDentix автоматизира дигиталната идентификация и KYC, като подобрява регулаторното съответствие и предотвратяването на измами.

How aIDentix can help you implement secure digital identification and KYC

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