News
8 Apr 20266 min. read
ServiceNow AI Agent Tutorial: Build Your First Agent Step by Step
Learn how to create a ServiceNow AI Agent step-by-step using Now Assist and Agentic Workflows to automate tasks and improve efficiency.
2 Apr 20267 min. read
ITSM Processes in ServiceNow: Incident, Problem, Change & Request
Explore core ITSM processes in ServiceNow, including Incident, Problem, Change & Request Management and how they build a strong foundation for IT excellence.
10 Mar 20265 min. read
DSS Case Study: Implementing SonarQube in Azure DevOps
How DSS integrated SonarQube with Azure DevOps and Kubernetes to automate code analysis, enforce quality gates and speed up CI/CD pipelines.
18 Feb 20266 min. read
DSS Case Study: Implementing Nx for Shared Angular and NestJS Packages Across Multiple Projects
Learn how Nx monorepo improves Angular and NestJS with shared libraries, faster builds, dependency tracking and optimized CI/CD for scalable development.
12 Feb 202611 min. read
Meet the User Engagement Monitor for ServiceNow by DSS
Track late logins, idle time, and early logouts in ServiceNow with the DSS User Engagement Monitor. Turn user activity into actionable productivity insights.
5 Dec 20259 min. read
Transforming Service and Workflows with ServiceNow AI Agents, Chatbots, and Now Intelligence
Learn the key differences between chatbots and AI agents, and how ServiceNow enables intelligent automation with Now Intelligence.
26 Nov 20259 min. read
ServiceNow vs Salesforce: Which Platform Is the Better Choice for Modern Organisations
ServiceNow vs Salesforce: explore which platform fits your organisation’s needs and how ServiceNow delivers stronger workflow automation and unified operations.
7 Nov 20257 min. read
Digital Identity in 2025: What Enterprises Need to Know
Discover how DSS is shaping the future of digital identity with aIDentix, an AI-powered, privacy-first verification platform built for enterprises in 2025.
16 Oct 20258 min. read
How ServiceNow Virtual Agent is Delivering Instant, 24/7 Service
ServiceNow Virtual Agent delivers instant 24/7 support through intelligent automation, boosting efficiency and customer satisfaction.
6 Oct 20258 min. read
Empowering Customers with ServiceNow CSM and the Rise of Communities
Discover how ServiceNow CSM empowers customers with self-service, peer communities, and smarter support to transform customer experience.
26 Sep 20258 min. read
A Deep Dive into the ServiceNow Service Portal
Discover how the ServiceNow Service Portal transforms enterprise services with self-service, automation, and a consumer-grade digital experience.
19 Sep 20259 min. read
From Junior to Architect: A 5-Year ServiceNow Journey
See how one pro grew from ServiceNow junior to architect in 5 years. Get insights, tips, and inspiration to accelerate your own career path.
1 Sep 202510 min. read
ServiceNow License Types Explained: Optimize Your Choice
ServiceNow license types explained for IT management. Compare, optimize costs, and choose the best ServiceNow license for your organization.
18 Aug 20257 min. read
Discovery vs. Service Mapping : What You Really Need for a Healthy CMDB
Compare ServiceNow Discovery vs. Service Mapping to see which is essential for a healthy CMDB and better IT visibility.