In today's digital landscape, ensuring the security and efficiency of IT operations is more crucial than ever. The DSS User Inactivity Tracker for ServiceNow is a cutting-edge solution designed to help organisations automate user activity oversight, enhancing security and compliance while minimising administrative workload.
Who Benefits from the User Inactivity Tracker?
This application is tailored for businesses and IT teams that prioritise security and operational efficiency. It is especially beneficial for organisations that need to ensure user accounts are actively managed and unauthorised access is prevented. By automating inactivity detection and response, companies can safeguard their sensitive data and reduce potential security risks.
Who Will Use the Application?
The User Inactivity Tracker is designed for IT administrators, security teams, and compliance officers who manage user accounts and access permissions. These professionals can leverage the tool to streamline account monitoring, enforce security policies, and maintain an up-to-date user directory with minimal manual intervention.
Key Features & Benefits
- Comprehensive Monitoring: Tracks user activity across designated tables and fields within the system.
- Daily Activity Tracking: Regularly assesses login patterns to detect inactivity.
- Automated Inactivity Response:
- Deactivates and locks inactive user accounts.
- Generates and assigns tasks to relevant teams for group and role removal.
- Sends timely reminder notifications and deactivation alerts to affected users and administrators.
- Seamless Integration: Works natively within ServiceNow, ensuring a user-friendly experience and smooth implementation.
Why Choose the User Inactivity Tracker?
What sets this tool apart is its robust automation, real-time monitoring, and ease of customisation. It reduces the burden of manual user management, allowing IT teams to focus on strategic initiatives. By implementing this solution, organisations can ensure compliance with security policies, improve operational efficiency, and protect against unauthorised access.
Real-World Example: Automating User Lifecycle Management
Scenario:
A global financial services company manages over 5,000 ServiceNow user accounts across multiple departments and regions. When employees leave, transfer roles, or go inactive for extended periods, their accounts were often forgotten or left active for months, posing serious security risks and compliance gaps during audits.
With the DSS User Inactivity Tracker, the company now:
- Automatically detects inactivity after 60 days.
- Sends users a reminder notification before deactivation.
- Automatically deactivates accounts and removes group memberships.
- Generates a ServiceNow task for IT to review high-risk accounts.
- Provides audit trails for compliance reporting.
The result? Reduced manual work, improved security, and a cleaner user directory - all while staying fully compliant with internal policies and external regulations.
System Requirements
The User Inactivity Tracker is designed to function seamlessly within any ServiceNow environment. It does not require additional plugins or third-party tools, making it a hassle-free addition to any user management strategy.
Explore More ServiceNow Solutions
Looking to enhance your ServiceNow capabilities even further? Check out some of our other ServiceNow solutions and case studies to see how we’ve helped organisations streamline IT processes, improve user management, and enhance operational resilience.
Whether you need custom applications, integrations, or end-to-end ServiceNow development, our team can help.
Take Control of User Inactivity with DSS User Inactivity Tracker
Protect your organisation from the risks of inactive accounts and manual user management processes.
✔️ Automate user lifecycle management
✔️ Ensure compliance with security policies
✔️ Streamline IT operations
Schedule a Demo today to see how the DSS User Inactivity Tracker can work within your ServiceNow environment.
