News
11 Jun 20266 min. read
ServiceNow Capability Map Explained: Employee Workflows - Part 2
Explore every module in the ServiceNow Capability Map. Part 2 covers HR Service Delivery, Workplace Service Delivery, and Legal & Procurement Shared Services.
11 Jun 20266 min. read
ServiceNow Capability Map Explained: Security, Risk & Innovation - Part 3
Explore every module in the ServiceNow Capability Map. Part 3 covers Security Operations, Integrated Risk Management, and Creator Workflows.
31 May 202613 min. read
ServiceNow Capability Map Explained: IT & Customer Workflows - Part 1
Explore every module in the ServiceNow Capability Map. Part 1 covers ITSM, ITOM, ITAM, Customer Service Management, and Field Service Management.
26 Apr 202610 min. read
ServiceNow Now Assist: Generative AI for Cost Reduction, Productivity & Workflow Automation
ServiceNow Now Assist uses generative AI to reduce costs, boost productivity and optimize ITSM, CSM and HR workflows with faster resolutions and ROI.
8 Apr 20266 min. read
ServiceNow AI Agent Tutorial: Build Your First Agent Step by Step
Learn how to create a ServiceNow AI Agent step-by-step using Now Assist and Agentic Workflows to automate tasks and improve efficiency.
2 Apr 20267 min. read
ITSM Processes in ServiceNow: Incident, Problem, Change & Request
Explore core ITSM processes in ServiceNow, including Incident, Problem, Change & Request Management and how they build a strong foundation for IT excellence.
12 Feb 202611 min. read
Meet the User Engagement Monitor for ServiceNow by DSS
Track late logins, idle time, and early logouts in ServiceNow with the DSS User Engagement Monitor. Turn user activity into actionable productivity insights.
5 Dec 20259 min. read
Transforming Service and Workflows with ServiceNow AI Agents, Chatbots, and Now Intelligence
Learn the key differences between chatbots and AI agents, and how ServiceNow enables intelligent automation with Now Intelligence.
26 Nov 20259 min. read
ServiceNow vs Salesforce: Which Platform Is the Better Choice for Modern Organisations
ServiceNow vs Salesforce: explore which platform fits your organisation’s needs and how ServiceNow delivers stronger workflow automation and unified operations.
16 Oct 20258 min. read
How ServiceNow Virtual Agent is Delivering Instant, 24/7 Service
ServiceNow Virtual Agent delivers instant 24/7 support through intelligent automation, boosting efficiency and customer satisfaction.
6 Oct 20258 min. read
Empowering Customers with ServiceNow CSM and the Rise of Communities
Discover how ServiceNow CSM empowers customers with self-service, peer communities, and smarter support to transform customer experience.
26 Sep 20258 min. read
A Deep Dive into the ServiceNow Service Portal
Discover how the ServiceNow Service Portal transforms enterprise services with self-service, automation, and a consumer-grade digital experience.
19 Sep 20259 min. read
From Junior to Architect: A 5-Year ServiceNow Journey
See how one pro grew from ServiceNow junior to architect in 5 years. Get insights, tips, and inspiration to accelerate your own career path.
1 Sep 202510 min. read
ServiceNow License Types Explained: Optimize Your Choice
ServiceNow license types explained for IT management. Compare, optimize costs, and choose the best ServiceNow license for your organization.