We are excited to announce that the DSS team has successfully completed ITIL V4 Foundation training! This marks a significant milestone for our team, and we are proud to have gained 8 certificates. ITIL V4 is the latest version of the Information Technology Infrastructure Library, which provides a framework for how organizations can deliver IT-enabled services and drive organizational success in the digital era.
What is ITIL?
The Information Technology Infrastructure Library (ITIL) is a framework that gives you the essential skills to run successful IT-enabled products and services. ITIL provides a holistic approach to service management, covering everything from service design and transition to operation and continual improvement.
ITIL V4 was released in 2019, and it reflects the latest changes in technology. ITIL V4 also provides a more holistic approach to service management than previous versions of the framework. The DSS team is now equipped with the knowledge and skills necessary to provide even better IT services to our clients.
Why is ITIL Important?
ITIL is important because it provides a framework for how organizations can deliver IT services. By following the principles of ITIL, organizations can improve their efficiency and quality of service delivery. Additionally, ITIL can help organizations avoid or resolve problems more quickly.
The DSS team is committed to providing the best possible service to our clients, and we believe that ITIL V4 will help us further achieve this goal. We want to thank and congratulate everyone who participated in this training, and we look forward to putting our new skills to use!
If you have any questions about how we can use ITIL V4 to improve your IT services, please don't hesitate to contact us!